Remote IT Helpdesk Engineer — Fast-Paced, Impactful Support

Kanopi ICT Sdn Bhd; Kuala Lumpur; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking an IT Helpdesk Support Engineer to provide technical assistance to users, troubleshoot issues, and ensure the smooth operation of computer systems. Responsibilities include first-line IT support, documenting incidents, and collaborating with teams. Ideal candidates have at least 2 years in IT support, strong troubleshooting skills, and familiarity with tools like Office 365 and Azure. Join a fun team with hybrid work options and opportunities for growth.

Benefits

Training and mentorship

Flexible hybrid/remote options

Casual team culture

Opportunities for skill growth

Qualifications

• Minimum 2 years of experience in an IT support or service desk role.
• Ability to quickly identify and resolve technical issues.
• Hands-on experience with cloud-based technologies.

Responsibilities

• Provide first-line IT support and troubleshooting for hardware and software issues.
• Document and track IT incidents and service requests.
• Proactively monitor IT systems to identify and resolve potential problems.

Skills

Troubleshooting and problem-solving skills

Knowledge of Windows operating systems

Communication and interpersonal skills

Experience with Microsoft Office 365

Adaptability and independence

Tools

Office 365

Azure

Job description

A technology firm in Kuala Lumpur is seeking an IT Helpdesk Support Engineer to provide technical assistance to users, troubleshoot issues, and ensure the smooth operation of computer systems. Responsibilities include first-line IT support, documenting incidents, and collaborating with teams. Ideal candidates have at least 2 years in IT support, strong troubleshooting skills, and familiarity with tools like Office 365 and Azure. Join a fun team with hybrid work options and opportunities for growth.