Remote Global Provider Reconciliation Specialist

CIGNA Worldwide General Insurance Company Limited; Kuala Lumpur; Remoto; MYR 56.000 - 100.000; Tempo integral

Resumo da vaga

Cigna Worldwide General Insurance Company Limited is seeking a Provider Reconciliation Agent to join the Global Provider Reconciliation (GPR) Team within Provider Services. You will review reconciliation requests from providers on paid medical claims and investigate bill status using Cigna payment systems.

You will coordinate with multiple departments, monitor communications with globally distributed facilities, and ensure timely resolution of cases while contributing to KPIs and process

Qualificações

• Minimum 1 year of experience in customer service.
• Good English language skills; additional languages a plus.
• Able to work remotely with colleagues across the globe.
• Strong time management and high attention to detail.

Responsabilidades

• Review reconciliation requests from providers using relevant systems.
• Investigate cases and coordinate with other teams to resolve them.
• Follow up to help facilities interpret feedback and take action.
• Manage communications with providers globally.
• Perform intake and prioritization of reconciliation cases.
• Support team members to achieve goals.
• Identify process improvements and suggest changes.
• Provide feedback on urgent or critical cases.
• Help meet KPIs for production, quality, and turnaround time.

Conhecimentos

Customer service

English proficiency

Remote collaboration

Time management

Communication

Detail oriented

Ferramentas

SharePoint

Microsoft Office

Descrição da vaga

Cigna Worldwide General Insurance Company Limited is seeking a Provider Reconciliation Agent to join the Global Provider Reconciliation (GPR) Team within Provider Services. You will review reconciliation requests from providers on paid medical claims and investigate bill status using Cigna payment systems.

You will coordinate with multiple departments, monitor communications with globally distributed facilities, and ensure timely resolution of cases while contributing to KPIs and process