Remote Customer Service Specialist - Financing & Loan Support

MHA Consultancy Services; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is looking for a Customer Service Representative to assist in financing and loan support. The role involves handling customer inquiries through phone calls and WhatsApp, while providing accurate information and ensuring customer satisfaction. Candidates should be fluent in Malay and, ideally, Chinese, with prior experience in customer service preferred. The job offers a flexible work-from-home arrangement with various shift schedules.

Benefits

Shift Allowance

Utilities Allowance

KPI Bonus

Qualifications

• Fluent in Malay to communicate with clients.
• Fluency in Chinese is an advantage.
• Prior experience in customer service is preferred.

Responsibilities

• Handle customer inquiries via phone and WhatsApp.
• Provide product/service information to customers.
• Maintain customer details in the system.
• Assist in troubleshooting customer issues.
• Ensure high levels of customer satisfaction.

Skills

Fluent in Malay (spoken & written)

Good problem-solving skills

Ability to work under pressure

Education

SPM/STPM/Diploma/Degree in any field

Job description

A customer service firm in Kuala Lumpur is looking for a Customer Service Representative to assist in financing and loan support. The role involves handling customer inquiries through phone calls and WhatsApp, while providing accurate information and ensuring customer satisfaction. Candidates should be fluent in Malay and, ideally, Chinese, with prior experience in customer service preferred. The job offers a flexible work-from-home arrangement with various shift schedules.