Remote Complaints Officer

Essential Employment; George Town; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in George Town is seeking a Remote Complaints Officer to manage complaints related to SEND services. Key responsibilities include conducting investigations, ensuring compliance with guidelines, and maintaining records. The role offers full-time hours at £37.32 per hour. Interested candidates should email their CV quoting the reference number.

Responsibilities

• Receive, log, and manage complaints related to SEND services and provision.
• Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers.
• Ensure all complaint handling complies with statutory guidance, including the SEND Code of Practice.
• Communicate outcomes clearly, professionally, and sensitively to complainants.
• Maintain accurate records and contribute to service improvement through feedback and analysis.

Job description

Remote Complaints Officer needed Paying £37.32 per hr ref OR13360

Full time hours on a temporarybasis

Key Responsibilities

• Receive, log, and manage complaints related to SEND services and provision.
• Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers.
• Ensure all complaint handling complies with statutory guidance, including the SEND Code of Practice.
• Communicate outcomes clearly, professionally, and sensitively to complainants.
• Maintain accurate records and contribute to service improvement through feedback and analysis.

If you are interested in the role, please email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared