Remote Collections Lead — AU & SG

Circular (YC W22); Malaysia; Remote; MYR 180,000 - 260,000; Full time

Job summary

Circular (YC W22) is hiring a Collections & Recoveries Lead to own day-to-day arrears strategies across Australia and Singapore, for both consumer and business segments. This is a fully remote, hands-on individual contributor role with significant ownership of outcomes.

You’ll manage complex cases, engage customers directly, coordinate external partners, and continually refine strategies, controls and reporting to maximise recoveries while minimising losses.

Qualifications

• Experience in collections, recoveries or arrears management.
• Knowledge of Australian consumer collections requirements.
• Strong communication and negotiation skills.

Responsibilities

• Own the collections portfolio and manage overdue accounts.
• Engage with customers via phone, email, SMS and WhatsApp.
• Handle complex cases including hardship and disputes.
• Progress defaults and recoveries with credit reporting and external partners.
• Improve collections strategies and processes while maintaining records and compliance.

Skills

Collections management

Debt recovery

Customer engagement

Regulatory knowledge

Tools

Collections software

Job description

Circular (YC W22) is hiring a Collections & Recoveries Lead to own day-to-day arrears strategies across Australia and Singapore, for both consumer and business segments. This is a fully remote, hands-on individual contributor role with significant ownership of outcomes.

You’ll manage complex cases, engage customers directly, coordinate external partners, and continually refine strategies, controls and reporting to maximise recoveries while minimising losses.