Create your future with Affin! You too can make a difference.
Join us at AFFIN, where open minds meet and are inspired by a shared commitment to excellence. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
Account Profitability
- Maximize earnings potential and revenue of relationships.
- Review and monitor account performance.
Service Management
- Ensure promptness and quality in credit processing.
- Monitor overdue accounts and undertake measures to prevent NPLs.
- Provide customer information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
Client Relationship Management
- Support, identify, solicit, and establish a high-value client base.
- Manage customer relationships and interfaces.
Operations Management
- Proactively manage a portfolio of SME accounts by monitoring their status and credit risk.
- Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.
Additional Responsibilities
- Act as Backup Compliance Coordinator, ensuring adherence to BNM policies and Bank’s AML Guidelines.
- Serve as Backup Operational Risk Coordinator, implementing ORM activities.
- Champion ORM activities within the Business Unit.
- Report operational defects and incidents via the Loss Event Database.
- Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
- Undertake additional responsibilities as assigned.
- Act as Backup BCP/DRP Coordinator for Business Contingency Planning.
Job Requirements
- Degree in Accounting, Finance, Banking, Business, Economics, or related disciplines.
- Experience in marketing and credit processing.
- Strong command of Bahasa Malaysia and English, both oral and written.
- Good public speaking and presentation skills.
- Knowledge of Bank’s Credit, Operations, and Products.
- Awareness of SME issues, policies, and trends.
- Basic business acumen and industry knowledge.