Relationship Manager (Nationwide)

AFFIN Group; Teluk Intan; On-site; MYR 40,000 - 60,000; Full time

Job summary

Join a leading financial institution in Malaysia as you drive account profitability and client relationship management. You will ensure quality credit processing, manage a portfolio of SME accounts, and support compliance and operational risk initiatives. This role requires strong communication skills and a degree in relevant fields.

Qualifications

• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English.

Responsibilities

• Maximize earnings potential and revenue of relationships.
• Ensure promptness and quality in credit processing.
• Proactively manage a portfolio of SME accounts.

Skills

Public Speaking

Presentation Skills

Business Acumen

Knowledge of SME Issues

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and are inspired by a shared commitment to excellence. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure promptness and quality in credit processing.
• Monitor overdue accounts and undertake measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interfaces.

Operations Management

• Proactively manage a portfolio of SME accounts by monitoring their status and credit risk.
• Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator, ensuring adherence to BNM policies and Bank’s AML Guidelines.
• Serve as Backup Operational Risk Coordinator, implementing ORM activities.
• Champion ORM activities within the Business Unit.
• Report operational defects and incidents via the Loss Event Database.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related disciplines.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.