Relationship Manager (Nationwide)

AFFIN Group; Skudai; On-site; MYR 48,000 - 72,000; Full time

Job summary

Join a leading financial institution in Malaysia as a key player in managing client relationships and account profitability. You will be responsible for maximizing earnings, ensuring quality service, and managing operational risks while supporting SME clients. This role requires a strong educational background in finance or related fields, along with excellent communication skills in both Bahasa Malaysia and English.

Qualifications

• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Ensure promptness and quality of credit processing.
• Manage a portfolio of SME accounts.

Skills

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or related discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of the Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.