Relationship Manager (Nationwide)

AFFIN Group; Sitiawan; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in the banking sector seeks an Account Manager to oversee and enhance client relationships. This role involves managing credit processing, monitoring account performance, and ensuring high-quality service. Ideal candidates should possess a degree in Finance or a related field, along with strong communication skills in both Bahasa Malaysia and English.

Qualifications

• Strong command of Bahasa Malaysia and English, both oral and written.
• Experience in marketing and credit processing.
• Overall knowledge of Bank’s Credit, Operations, and Products.

Responsibilities

• Maximize earnings potential and revenue of relationship.
• Ensure promptness and quality of credit processing.
• Manage proactive portfolio of SME accounts.

Skills

Public speaking

Presentation skills

Customer relationship management

Credit processing

Business acumen

Education

Degree in Accounting, Finance, Banking, Business, Economics or similar discipline

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s policies and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for the implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Report all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Stay updated on SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.