Relationship Manager (Nationwide)

AFFIN Group; Sitiawan; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution where you can make a significant impact on client relationships and account profitability. This role focuses on maximizing earnings potential while ensuring high-quality service management. You will be responsible for maintaining a proactive approach to managing SME accounts, facilitating credit processing, and enhancing customer satisfaction. With a strong emphasis on compliance and operational risk management, this position offers a unique opportunity to contribute to the bank's success while developing your career in a dynamic environment.

Qualifications

• Degree in relevant fields like Accounting, Finance, or Business is essential.
• Experience in marketing and credit processing is highly valued.

Responsibilities

• Maximize revenue potential and monitor account performance.
• Manage a portfolio of SME accounts and ensure process efficiency.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Customer Relationship Management

Education

Degree in Accounting

Degree in Finance

Degree in Business

Degree in Economics

Tools

ORM Tools (RCSA, KCS, KRI, ScAN)

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s AML guidelines.
• Serve as Backup Operational Risk Coordinator for implementing ORM activities.
• Champion ORM activities within the Business Unit.
• Liaise with Group Operational Risk Management on ORM activities.
• Report all operational defects and events via Loss Event Database in a timely manner.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.