Relationship Manager (Nationwide)

AFFIN Group; Sepang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive and dedicated individual to join their team. This role focuses on maximizing account profitability and managing client relationships effectively. You will be responsible for overseeing a portfolio of SME accounts, ensuring prompt credit processing, and facilitating high-value client engagements. The ideal candidate will possess a strong educational background in finance or business, along with experience in marketing and credit processing. Join a dynamic environment where your contributions will make a significant impact on the organization's success.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Manage a portfolio of SME accounts and ensure quality credit processing.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, and Near Miss Events including Shariah Non-Compliance [SNC] events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI), and Scenario Analysis (ScAN) in managing risk exposure.
• Undertake additional responsibilities assigned by immediate superior as required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or a similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Keep abreast of SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.