Relationship Manager (Nationwide)

AFFIN Group; Segamat; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can significantly impact client relationships and account management. In this role, you will be responsible for maximizing earnings potential and ensuring high-quality credit processing. You'll engage with a diverse client base, manage SME accounts proactively, and coordinate with various departments to enhance operational efficiency. If you're passionate about finance and have a strong command of both Bahasa Malaysia and English, this opportunity is perfect for you. Be part of a team that values your contributions and fosters your professional growth.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Manage SME accounts and ensure customer satisfaction.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Join us at AFFIN and create your future!

At AFFIN, where open minds meet, be inspired by a shared commitment to great work. You don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s Anti-Money Laundering Guidelines.
• Act as Backup Operational Risk Coordinator for the implementation of Operational Risk Management.
• Champion Operational Risk Management activities in the Business Unit.
• Liaise with Group Operational Risk Management on ORM activities.
• Report all operational defects via Loss Event Database in a timely manner.
• Utilize Operational Risk tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.