Relationship Manager (Nationwide)

AFFIN Group; Raub; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team, where you can make a significant impact in the financial sector. This role involves maximizing account profitability and ensuring high-quality service management. You will be responsible for building strong client relationships and managing a portfolio of SME accounts. With a focus on operational risk management and compliance, you will champion initiatives that drive efficiency and customer satisfaction. If you are passionate about finance and eager to contribute to a dynamic team, this position offers a fantastic opportunity for growth and success.

Qualifications

• Degree in a relevant field such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor account performance.
• Manage a portfolio of SME accounts and ensure customer satisfaction.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, and Near Miss Events including Shariah Non-Compliance [SNC] events) via the Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) tools such as Risk Control Self-Assessment (RCSA), Key Control Standards (KCS), Key Risk Indicators (KRI), and Scenario Analysis (ScAN) in managing risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or a related discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of the Bank’s Credit, Operations, and Products.
• Stay updated on SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.