Relationship Manager (Nationwide)

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Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches or head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance [SNC] events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) tools such as Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI), and Scenario Analysis (ScAN) in managing risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or a related discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Stay updated with SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.