Relationship Manager (Nationwide)

AFFIN Group; Puchong; On-site; MYR 30,000 - 60,000; Full time

Job summary

Sebuah syarikat yang progresif mencari individu yang bersemangat untuk menyertai pasukan mereka dalam menguruskan akaun SME. Dalam peranan ini, anda akan memaksimumkan potensi pendapatan dan memastikan kualiti pemprosesan kredit. Anda akan bertanggungjawab untuk membina dan mengekalkan hubungan dengan pelanggan, serta mengurus risiko operasi. Dengan peluang untuk mempengaruhi dan menyumbang kepada kejayaan organisasi, ini adalah peluang yang tidak boleh dilepaskan bagi mereka yang ingin berkembang dalam industri perbankan. Jika anda mempunyai latar belakang dalam perakaunan atau kewangan dan kemahiran komunikasi yang baik, kami ingin mendengar daripada anda.

Qualifications

• Ijazah dalam Perakaunan, Kewangan, atau disiplin berkaitan.
• Pengalaman dalam pemasaran dan pemprosesan kredit.

Responsibilities

• Mengurus portfolio akaun SME dan memantau risiko kredit.
• Membina dan menjaga hubungan pelanggan yang berharga.

Skills

Pemasaran

Pemprosesan Kredit

Kemahiran Pembentangan

Penguasaan Bahasa Malaysia

Penguasaan Bahasa Inggeris

Pengetahuan Operasi Bank

Kepekaan terhadap isu-isu SME

Education

Ijazah dalam Perakaunan

Ijazah dalam Kewangan

Ijazah dalam Ekonomi

Tools

Alat Pengurusan Risiko

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

1. Maximise earnings potential and revenue of relationship.
2. Review and monitor performance of accounts.

Service Management

1. Ensure promptness and quality of credit processing.
2. Monitor overdue accounts and undertake prompt measures to prevent NPLs.
3. Provide customer level information to relevant parties within the Bank.
4. Facilitate the drawdown of facilities.

Client Relationship Management

1. Support, identify, solicit and establish a high value client base.
2. Accountable for customer relationship and customer interface.

Operations Management

1. Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
2. Coordinate and/or liaise with branches/head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

1. Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
2. Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
3. Champion Operational Risk Management (ORM) activities in the Business Unit.
4. Liaise with Group Operational Risk Management (GORM) on ORM activities.
5. Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
6. Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
7. Undertake additional responsibilities assigned by immediate superior as and when required.
8. Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

1. Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
2. Experienced in marketing and credit processing.
3. Strong command of Bahasa Malaysia and English, both oral and written.
4. Good public speaking and presentation skills.
5. Overall Bank’s Credit, Operations and Product knowledge.
6. Keep abreast with SME issues, policies and trends in the country.
7. Basic business acumen and industry knowledge.