Relationship Manager (Nationwide)

AFFIN Group; Port Dickson; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution where you can make a significant impact! This role focuses on maximizing account profitability while ensuring high-quality service management and client relationship development. You will proactively manage a portfolio of SME accounts, ensuring prompt credit processing and customer satisfaction. With responsibilities that include compliance coordination and operational risk management, this position offers a dynamic environment for growth and innovation. If you are passionate about finance and eager to contribute to a vibrant team, this opportunity is perfect for you!

Qualifications

• Degree in relevant fields such as Accounting or Finance.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and review performance of accounts.
• Manage a portfolio of SME accounts and monitor credit risk.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

Operational Risk Tools

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, and Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities assigned by immediate superior as required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Keep abreast of SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.