Relationship Manager (Nationwide)

AFFIN Group; Perak; On-site; MYR 60,000 - 80,000; Full time

Job summary

Join a leading financial institution in Malaysia as you manage client relationships and maximize account profitability. You will ensure quality credit processing, monitor account performance, and support a high-value client base while adhering to compliance and operational risk guidelines.

Qualifications

• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English.

Responsibilities

• Maximize earnings potential and revenue of relationships.
• Manage customer relationships and interfaces.
• Proactively manage a portfolio of SME accounts.

Skills

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Job description

Join us at AFFIN and create your future!

At AFFIN, we foster open minds and inspire great work. Be at the forefront of the industry and make a difference with us.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure prompt and quality credit processing.
• Monitor overdue accounts and undertake measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interfaces.

Operations Management

• Proactively manage a portfolio of SME accounts, monitoring credit risk.
• Coordinate with branches and departments to enhance process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and oversee responsibilities under BNM’s policies and AML guidelines.
• Serve as Backup Operational Risk Coordinator and champion ORM activities.
• Report operational defects and utilize ORM tools for risk management.
• Undertake additional tasks as assigned, including acting as Backup BCP/DRP Coordinator.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English.
• Good public speaking and presentation skills.
• Knowledge of bank credit, operations, and products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.