Relationship Manager (Nationwide)

AFFIN Group; Pasir Gudang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and manage SME accounts effectively. In this dynamic role, you will maximize earnings potential while ensuring quality credit processing and operational efficiency. Your expertise in marketing and credit will be crucial in supporting a high-value client base and driving performance. Join a forward-thinking organization that values innovation and collaboration, where your contributions can lead to significant impacts in the banking sector. This is an exciting opportunity to grow your career while making a difference in the industry.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Manage a portfolio of SME accounts and ensure quality credit processing.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Business

Degree in Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as Backup Operational Risk Coordinator for the implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Report all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) promptly.
• Utilize Operational Risk tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Stay updated on SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.