Relationship Manager (Nationwide)

AFFIN Group; Kangar; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can truly make a difference! This role focuses on maximizing account profitability and ensuring high-quality service management. You'll manage a portfolio of SME accounts, fostering strong client relationships while adhering to operational risk management practices. Ideal candidates will possess a degree in finance or a related field, along with marketing and credit processing experience. If you're passionate about driving results and enhancing customer satisfaction, this opportunity is perfect for you. Be part of a dynamic team that values innovation and excellence in the banking sector.

Qualifications

• Degree in Accounting, Finance, Banking, Business, or Economics.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Ensure quality of credit processing and manage SME accounts.

Skills

Marketing Experience

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Business

Degree in Economics

Tools

Operational Risk Management Tools

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting ALL operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance [SNC] events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities assigned by immediate superior as required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or a similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Stay updated with SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.