Relationship Manager (Nationwide)

AFFIN Group; Jitra; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team, where your contributions can truly make a difference. This role focuses on maximizing account profitability, ensuring quality service management, and fostering strong client relationships. You will be responsible for managing a portfolio of SME accounts while coordinating with various departments to enhance efficiency and customer satisfaction. If you are passionate about finance and eager to make an impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Degree in relevant fields such as Accounting or Finance.
• Experience in marketing and credit processing is essential.
• Proficiency in Bahasa Malaysia and English required.

Responsibilities

• Maximize earnings potential and monitor account performance.
• Manage a portfolio of SME accounts and ensure customer satisfaction.
• Act as Backup Compliance Coordinator and manage operational risks.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

ORM tools (RCSA, KCS, KRI, ScAN)

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationships and interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring their status and credit risk.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s AML guidelines.
• Serve as Backup Operational Risk Coordinator for ORM implementation.
• Champion ORM activities within the Business Unit.
• Coordinate with Group ORM on ORM activities.
• Report all operational defects via the Loss Event Database in a timely manner.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficient in Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of bank’s credit, operations, and products.
• Stay updated on SME issues, policies, and trends.
• Basic business acumen and industry knowledge.