Relationship Manager (Nationwide)

AFFIN Group; Chukai; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player invites you to join their dynamic team, where you can contribute to maximizing account profitability and enhancing client relationships. In this role, you will be responsible for managing a portfolio of SME accounts, ensuring prompt credit processing, and supporting high-value client acquisition. Your expertise in marketing and credit processing will be crucial in driving performance and efficiency. This innovative firm values proactive management and operational excellence, providing an exciting opportunity to make a meaningful impact in the financial sector.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and manage SME accounts effectively.
• Ensure quality of credit processing and monitor overdue accounts.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Client Relationship Management

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

ORM tools (RCSA, KCS, KRI, ScAN)

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator under BNM’s policies and the Bank’s Anti Money Laundering Guidelines.
• Serve as Backup Operational Risk Coordinator for the Business Centre.
• Champion Operational Risk Management activities within the Business Unit.
• Liaise with Group Operational Risk Management on ORM activities.
• Report all operational defects via the Loss Event Database in a timely manner.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN for risk management.
• Undertake additional responsibilities as assigned by superiors.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.