Relationship Manager (Nationwide)

AFFIN Group; Batu Pahat; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can significantly impact the financial landscape. This role involves maximizing account profitability, managing client relationships, and ensuring operational excellence. You will be at the forefront of enhancing customer satisfaction while adhering to compliance and risk management standards. If you have a degree in finance or related fields and possess strong marketing and credit processing skills, this is the perfect opportunity to advance your career in a dynamic environment that values innovation and excellence.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Manage a portfolio of SME accounts and ensure credit processing quality.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

ORM tools (RCSA, KCS, KRI, ScAN)

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to excellence. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring status and credit risk.
• Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator, ensuring adherence to BNM policies and Bank’s Anti-Money Laundering Guidelines.
• Serve as Backup Operational Risk Coordinator, implementing ORM activities.
• Champion ORM activities within the Business Unit and liaise with GORM.
• Report all operational defects via the Loss Event Database in a timely manner.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related disciplines.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of bank’s credit, operations, and products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.