Relationship Manager | Kuala Lumpur, MY

Affin Bank; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

Join Affin Bank in a key role focusing on the distribution of BANCA products for Enterprise Banking. As a pivotal team member, you'll engage with clients to customize solutions, enhance customer relationships, and leverage your skills in sales and marketing while adhering to compliance policies. This position offers a challenging yet rewarding environment with opportunities for professional growth.

Qualifications

• Degree in Marketing, Finance, Business Administration or related fields.
• Experience in Sales, Marketing & Event or Business administration preferred.
• Strong communication, interpersonal, and influencing skills.

Responsibilities

• Active distribution of BANCA products to Enterprise Banking customers.
• Provide advisory support and manage customer expectations.
• Participate in business planning and campaigns for sales performance.

Skills

Customer service innovation

Communication skills

Interpersonal skills

Problem solving

Education

Degree in Marketing

Degree in Finance

Degree in Business Administration

Tools

MS Office Applications

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

JOB PURPOSE

Responsible for the distribution of BANCA (Life & General) products for Enterprise Banking. Fulfilment and achievement of assigned BANCA target by the Division.

ACCOUNTABILITIES

• Active distribution of suitable BANCA products to customers of Enterprise Banking
• Customize insurance programs to suit individual clients
• Consistently seek out new customers and develop customer base through networking
• Increase share of wallets for Enterprise Banking BANCA Business
• Provide BANCA advisory or support to Business Centre, Commercial Sales and to perform joint sales, where necessary
• Ensure completeness of documents being submitted and customer due diligence being complied
• Perform transactional servicing or support and manage customers' expectation
• Participate in business planning, campaigns and tactical plans to increase sales performance
• Observe and adhere to Compliance Policies with strong awareness of BANCA operational risks
• Comply with the Professional Certification requirements, prior to promoting any BANCA products
• Building and maintaining strong, long-lasting customer relationships
• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
• Developing in-depth knowledge of company products.

JOB REQUIREMENTS

• Degree in Marketing, Finance, Business Administration or any other related disciplines.
• Experience in Sales, Marketing & Event or Business administration would be an added advantage.
• Sound knowledge of Bancassurance.
• Strong initiative and positive attitude with good writing, communications, interpersonal skills and influencing skills.
• Possesses good business acumen.
• A proactive individual with good initiative, resourceful and creative.
• Passion for customer service innovation and continuous improvement.
• Excellent interpersonal and communication skills.
• Sound analytical, problem solving with good report writing skills.
• Proficient in MS Office Applications.
• Able to work independently under pressure with tight deadline.

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