Relationship Manager (Health & Wellness)

Amani Wellness Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join Amani Wellness Sdn Bhd as a Client Manager in Health & Wellness, where you will enhance member experiences by managing onboarding, coordinating services, and fostering client relationships. You will work with a multidisciplinary team to provide personalized care that emphasizes wellness and innovation in healthcare, contributing to a movement redefining health in Asia.

Qualifications

• Degree holders (non-practicing doctors encouraged to apply).
• Team player, working cross-functionally across departments.
• Ability to manage multiple priorities.

Responsibilities

• Manage end-to-end onboarding for new members.
• Build strong, trust-based relationships with clients.
• Coordinate appointments across departments.

Skills

Excellent communication

Relationship-building

Strong organizational skills

Passionate about wellness

Education

Degree in Biomedical Sciences, Nutrition, Pharmacy or equivalent

Job description

Relationship Manager (Health & Wellness)

We are looking for a proactive, empathetic, and organized-driven Client Manager (Health & Wellness) to join ĀMANÏ Wellness Biohacking Club. You will play a crucial role in ensuring a seamless and personalized member experience by managing client onboarding, coordinating services across departments, monitoring progress, and fostering strong member relationships. The Client Manager bridges communication between members and multidisciplinary teams to ensure seamless service delivery and high client satisfaction.

KEY RESPONSIBILITIES

1. Client Onboarding and Relationship Management

Manage end-to-end onboarding for new members, including consultations, expectations setting, and first-day experience.

Build strong, trust-based relationships with assigned clients throughout their journey.

2. Program Coordination & Follow Up

Coordinate appointments, sessions, and consultations across departments (physiotherapy, diagnostics, coaching, etc.).

Ensure clients adhere to their personalized biohacking program and provide proactive follow-up.

3. Client Progress Monitoring

Track and report on client milestones using KPIs (e.g., body composition, energy levels, recovery metrics).

Communicate with clinical teams to ensure protocols are adjusted based on progress.

4. Service Recovery & Retention

Identify disengaged or unsatisfied clients early and take corrective action.

Work with operations and clinical teams to resolve complaints and recover member satisfaction.

Act as the communication bridge between clients and practitioners (physios, nutritionists, coaches, etc.).

Ensure alignment of goals and delivery across services.

6. Experience Optimization

Gather and analyze client feedback to improve experience.

Contribute ideas to enhance client journeys and program design.

JOB REQUIREMENTS

Degree in Biomedical Sciences, Nutrition, Pharmacy, or equivalent (non-practicing doctors encouraged to apply)

Excellent communication and relationship-building skills

Strong organizational skills; able to manage multiple priorities

Passionate about wellness, client outcomes, and innovation in healthcare

Team player, comfortable working cross-functionally across departments

Bonus: Interest in biohacking, diagnostics, or integrative health models

WHY JOIN US

ĀMANÏ isn’t just a wellness space — it’s a movement redefining what health, recovery, and performance look like in Asia. As a Client Manager, you’ll be part of a visionary team working at the intersection of personalized care and science-backed innovation. You’ll play a key role in supporting our members' transformative journeys through proactive service, expert coordination, and unwavering support.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a client manager?

Amani Wellness is a holistic health and wellness center dedicated to providing personalized care and empowering individuals to achieve optimal well-being. Our multidisciplinary team of practitioners, including functional medicine doctors, nutritionists, health coaches, and therapists, collaborates to offer integrated services that address the physical, mental, and emotional aspects of health. We believe in treating the whole person, not just the symptoms, by focusing on root causes and individualized treatment plans. Our approach combines evidence-based practices with a patient-centered philosophy, ensuring that each individual receives comprehensive care tailored to their unique needs.

Amani Wellness is a holistic health and wellness center dedicated to providing personalized care and empowering individuals to achieve optimal well-being. Our multidisciplinary team of practitioners, including functional medicine doctors, nutritionists, health coaches, and therapists, collaborates to offer integrated services that address the physical, mental, and emotional aspects of health. We believe in treating the whole person, not just the symptoms, by focusing on root causes and individualized treatment plans. Our approach combines evidence-based practices with a patient-centered philosophy, ensuring that each individual receives comprehensive care tailored to their unique needs.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Relationship Manager