Relationship Manager, Employee Banking

Standard Chartered; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading international bank seeks an Employee Banking Relationship Manager to strengthen relationships with corporate clients in Kuala Lumpur. The role involves expanding the payroll and employee banking base while ensuring compliance and delivering exceptional customer service. Ideal candidates will have at least 5 years of corporate sales experience and strong communication skills.

Benefits

Retirement savings

Medical and life insurance

Flexible working options

Annual leave and parental leave

Learning opportunities

Wellbeing support

Qualifications

• Minimum of 5 years of corporate sales experience, preferably in banking.
• Knowledge of bank products and services.
• Self-motivated and results-oriented.

Responsibilities

• Cultivate and nurture relationships with corporate clients.
• Create monthly plans to generate new business.
• Ensure compliance with operational risk and regulatory frameworks.

Skills

Communication

Sales Management

Collaboration

Job description

Job Summary

As a Standard Chartered Employee Banking Relationship Manager, you'll cultivate and nurture strong relationships with corporate clients. You’ll focus on expanding our existing payroll and employee banking base, boosting our share of wallet and revenue, and achieving the bank's strategic objectives. While delivering exceptional customer service and financial solutions, you’ll ensure compliance with operational risk and regulatory frameworks.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management, and personalized advice. We also support small business clients with their banking needs.

Job Requirements :

1. Plan and Prospect: Create monthly plans to generate new business, source, and contact potential clients regularly to maintain a sales pipeline, in consultation with the supervisor.
2. Collaborate and cross-sell/upsell: Establish strong relationships with Corporate & Institutional Clients, Commercial Clients, and Priority Banking partners to increase Payroll Employee Banking share within their existing customer segments. Solicit referrals from other parts of the SCB Group and Business Partners, and cross-sell multiple unsecured products to meet revenue targets.
3. Information Database: Build and maintain a database of existing Employee Banking customers to support relationship building and cross-selling efforts.
4. Portfolio Review and Market Awareness: Regularly review customer investment portfolios to maintain relationships and manage cross-sell ratios. Stay updated on customer needs, market trends, competitor programs, and activities to enhance product differentiation.
5. Ensure compliance: Adhere to policies and regulations, and manage credit and operational risks.

Our Ideal Candidate:

• Minimum of 5 years of corporate sales experience, preferably in banking and financial services.
• Knowledge of bank products and services, with strong marketing and sales management skills.
• Self-motivated and results-oriented.
• Excellent communication and interpersonal skills.
• Team player with the ability to prepare presentations and summaries for senior management.
• Strong collaboration and networking skills to work effectively across departments.

About Standard Chartered

We are an international bank, agile enough to act and impactful enough to make a difference. For over 170 years, we've worked to positively impact our clients, communities, and colleagues. We challenge the status quo, embrace challenges, and seek new growth opportunities. We celebrate your unique talents and look forward to your contributions.

Our purpose is to drive commerce and prosperity through diversity, aligned with our brand promise to be here for good. We value differences and promote inclusion.

Together, we:

• Do the right thing: Act with integrity, challenge constructively, and prioritize clients.
• Never settle: Strive for continuous improvement and innovation, simplify processes, and learn from experiences.
• Are better together: Foster inclusivity, recognize the strengths in others, and collaborate for long-term success.

What we offer

In line with our Fair Pay Charter, we provide a competitive salary and benefits supporting your well-being.

• Core benefits: Retirement savings, medical and life insurance, with flexible benefits in some locations.
• Time-off: Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), volunteering leave (3 days), and at least 30 days of combined annual and public holidays.
• Flexible working options: Based on home and office locations, with adaptable schedules.
• Wellbeing support: Access to Unmind, development courses, Employee Assistance Programme, sick leave, mental health support, and self-help resources.
• Learning culture: Opportunities to reskill and upskill through various learning platforms.
• Inclusive organization: We celebrate diversity and ensure everyone can reach their potential.