Relationship Manager

Ninja Van; Subang Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Client Success Leader, where you will guide a dynamic team to foster client relationships and drive sales success. This role emphasizes exceptional leadership, strategic planning, and collaboration with various stakeholders to optimize performance and client satisfaction. You will be at the forefront of implementing innovative sales strategies and ensuring the success of client interactions. If you're passionate about leading teams and making a significant impact in a thriving environment, this opportunity is perfect for you.

Qualifications

• 5+ years of sales experience with a focus on leadership and team management.
• Proficient in Salesforce and strong analytical skills.

Responsibilities

• Oversee a team of Client Success Specialists and develop success strategies.
• Collaborate with stakeholders to enhance sales efficiency and performance.

Skills

Sales Leadership

Communication Skills

Team Management

Analytical Skills

Creative Thinking

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Job Responsibilities

• Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.

Internal Customer Management

• Defines and communicates the KPIs and Targets to the CSM team on a regular basis, and analyses of patterns in client and market behaviour.
• Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity.
• Own overall relationship with assigned clients.
• Ensure retention and satisfaction of all assigned clients.
• Conduct Monthly Business Review with clients.
• Understand the customer’s goals, initiatives, products, and the value that they realize from Ninja Van services, and the overall relationship.
• Categorize client wants and needs and employ strategies to address these through NV’s suite of products.
• Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.

Stakeholder Management

• Collaborate with Country Sales Head in order to deliver industry “best in class” sales competence throughout the Client Success Specialist teams. This will include harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in role development and incentives throughout the country sales organization. In addition, incumbent should identify the learning needs of team members.
• Implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
• Collaborate with regional stakeholders in support of sales development programs and initiatives to improve sales efficiencies.
• Working alongside local functional heads on day to day activities and tactical plans to resolve challenges and hurdles faced by the sales team.
• Study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions.

Reporting

• Continually develop knowledge of products/services and general commercial awareness to provide the best possible guidance to sales teams.
• Provide feedback and recommendation to further improve business operations.
• Analyse and monitor named accounts performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
• Adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams.
• Formulate sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
• Maintain customer business information, and update business activities in CRM system.

Job Requirements

• 3 years’ experience in leading sales processes and people at multiple levels.
• 5 years’ experience in sales.
• Experience in leading field and telesales teams.
• Experience in Field & Telesales process management, Sales performance management, coaching and mentoring skills.
• Excellent verbal and written communication and a creative thinker.
• Strong leadership and team management skills.
• Proficient in Microsoft Office / Google Suite.