Reinsurance Claims Adjustor (Insurance Claims)

Genpact; Subang Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global professional services firm is seeking a Claims Adjuster specializing in reinsurance claims in Subang Jaya, Malaysia. The role involves settling claims objectively and efficiently while supporting reconciliation efforts and analyzing claims data. Ideal candidates will have a degree in a relevant field and strong analytical skills using tools like Power BI and SQL. As part of a dynamic team, you'll help enhance processes and compliance while contributing to the firm's commitment to diversity and inclusion.

Qualifications

• Degree in relevant field required, with a preference for insurance or reinsurance experience.
• Proficiency in analytical tools like Power BI and SQL, training available.
• Strong attention to detail and problem-solving skills essential.

Responsibilities

• Handle and adjust reinsurance claims from FNOL to settlement.
• Validate and track premium and settlement data across systems.
• Support reconciliation of complex losses working with underwriters.

Skills

Analytical skills

Data manipulation

Attention to detail

Communication skills

Problem-solving skills

Education

Degree in Insurance, Risk, Law, Business, Finance, Engineering, Statistics or similar

Tools

SQL

Power BI

Excel

Alteryx

S2K

Job description

Reinsurance Claims Adjustor (Insurance Claims)

With a start up spirit and Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Claims Adjuster – Reinsurance claims

The purpose of the Claims Adjuster role is to settle claims within authority as efficiently as possible. This will include the technical assessment of claims and the formation and implementation of strategies, to bring the claims to swift resolution. The role will involve adherence with all operational procedures and adopting a settlement strategy.

Responsibilities

• Handle and adjust reinsurance claims (proportional and non-proportional) from FNOL to settlement, ensuring accuracy, efficiency, and alignment with Slip terms.
• Validate and track premium, reserve, and settlement data across systems (Slip, S2K, Bordereaux, EvS) to identify and resolve discrepancies.
• Support the reconciliation and adjustment of complex or CAT-related losses, working closely with underwriters, brokers, and finance teams.
• Analyse claims data, identify trends and loss development patterns, and prepare internal dashboards and intelligence tools using Power BI, Excel, or Alteryx.
• Build and maintain reports to support operational and regulatory requirements, including bordereau analysis, loss development triangulations, and performance metrics.
• Collaborate with the wider claims and actuarial teams to improve data quality, automate manual processes, and enhance the claims MI suite.
• Ensure compliance with internal procedures, Lloyd’s standards, and applicable regulations, and contribute to team KPIs and audit readiness.
• Engage in projects to enhance the claims operating model and contribute to the modernisation of tools and workflows.

Qualifications

• Degree in Insurance, Risk, Law, Business, Finance, Engineering, Statistics, or similar.
• Exposure to reinsurance or insurance claims preferred; strong interest in developing technical claims capability.
• Strong analytical and data manipulation skills using Excel, Power BI, SQL, or Alteryx (training will be provided if needed).
• Familiarity with bordereaux processing, claims systems (e.g. S2K), or performance reporting tools is an advantage.
• Excellent attention to detail, written and verbal communication, and problem-solving skills.
• Knowledge of reinsurance structures, including treaties, facultative placements, and contract wording.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.