Registrar

UNITALENT EMPLOYMENT AGENCY; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job description

2. The application must also include a separate document addressing each applicable element of the Key
Selection Criteria (as listed in Section C above).

3. The application should also include a separate document of your 5-year plan for the position to be written
inone(1)page.

4. Please prepare the following documents before proceeding to number 5

• Resume/CV
• All academic certificate and transcript (SPM/STPM/Diploma/Degree/Master/PHD/Professional Certificate)
• Completed Key Selection Criteria Form

5. Click APPLY HERE to complete the application form below:

HOW TO APPLY

• Lead development, implementation, and maintenance of the Student Management System (SMS) and other related core platforms.
• Ensure effective academic timetabling governance, including classroom allocations, resource utilisation, and scheduling optimisation.
• Oversee data analytics frameworks for statutory reporting, strategic decision-making, and executive dashboards.
• Ensure data accuracy, integration, security, and privacy compliance across systems.
• Collaborate with the IT Unit and University on cross-campus systems alignment and future planning.

7) Wider University Involvement

• Serve as a member of the Executive Group and contribute actively to institutional planning and leadership initiatives.
• Represent the Registrar Office in key university committees, governance meetings, and Academic Board.
• Collaborate with University and Academic Services on harmonised transnational processes and compliance strategies.
• Contribute data and insights for institutional planning, government submissions, and benchmarking.
• Strengthen cross-functional relationships across academic and professional units to support integrated service delivery.
• Provide timely progress report and other submissions to the University Council and Board of Directors as required.

8) Customer Service

• Ensure the delivery of responsive, accurate, and courteous services to all stakeholders, including students, parents, alumni, and staff.
• Oversee the operation of service counters, online platforms, and enquiry handling systems for optimal user experience.
• Monitor service metrics, evaluate satisfaction levels, and implement improvements aligned with student-centred experience.
• Collaborate closely with Student Experience & Employability, Future Students, Academic Units, and other frontline service units to ensure consistency and coordination in student engagement.

Registrar

Location

: Education

: Kuching, Sarawak

: Full Time

Type

JOB SUMMARY

KEY RESPONSIBILITIES

3) Compliance and Information Management

4) Leadership and Strategic Management

1) Policy Development andImplementation

• Develop and implement student-related policies in compliance with Malaysian and Australian higher education regulations, ensuring dual-framework alignment with university.
• Work with Deputy PVC (Academic) for academic governance and policy committees, including support for curriculum management, Academic Board committees, and course approvals.
• Coordinate development and publication of the academic calendar in collaboration with academic and operational units.
• Advise on the interpretation and implementation of university statutes, regulations, and related legal frameworks.
• Liaise with University to ensure consistency and alignment of institutional policies and procedures.
• Work with Deputy PVC (Academic) to ensure timely updates and communication of academic policy changes to all stakeholders.
• Identify gaps in student administration practices and develop policies and procedures to ensure consistency, compliance, and operational effectiveness.
• Stay current with educational developments and trends in Malaysia, Australia and the transnational education sector.
• Monitor legislative, regulatory, and accreditation requirements from Malaysian and Australian authorities to ensure institutional compliance.
• Ensure the implementation and compliance of university policies where applicable, and University policies where they differ.
• Leading the development, review, and implementation of student-related policies, in close collaboration with university and in compliance with both Malaysian and Australian regulatory frameworks;
• Supporting academic governance through secretariat roles for policy and progress committees, curriculum coordination, and calendar development;
• Overseeing institutional records governance, transcript issuance, privacy and Personal Data Protection Act (PDPA) coordination and training, and data management for audit, accreditation, and reporting;
• Providing strategic oversight of admissions frameworks, academic timetabling, classroom allocation, and physical resource scheduling;
• Leading institutional coordination on academic integrity, internal audits, and risk compliance;
• Supporting transfer credit and matriculation assessment procedures and graduation eligibility;
• Driving innovation and digital transformation in student systems and analytics reporting capabilities;
• Ensuring the delivery of responsive, ethical, and student-centred services to students, parents, staff, partners, and Student Affairs units;
• Supporting university honours, ceremonial protocols, and recognition programs such as awards and prizes; and
• Fostering a culture of continuous improvement, professional development, staff training, and strategic workforce capability in the Registrar’s Office.
• Manage the Registrar Office’s budget, ensuring financial sustainability and effective resource utilisation.
• Optimise administrative processes to enhance service delivery and reduce operational costs.
• Monitor Registrar Office’s expenditure to ensure alignment with approved budgets and university priorities.
• Support strategic enrolment planning and administrative yield analysis to enhance revenue generation opportunities.
• Ensure financial reporting is accurate, transparent, and delivered in a timely manner.
• Support the University in achieving its financial and strategic growth objectives.
• Ensure full compliance with all relevant legislation, regulations, accreditation standards, and audit requirements (including MQA, MOHE, TEQSA, and others).
• Oversee student records management governance to maintain the accuracy, integrity, confidentiality, and legal compliance of data.
• Lead and coordinate compliance with data protection laws including Malaysia’s PDPA and Australian and other equivalents.
• Supervise official transcript issuance, verification services, document authenticity processes, and liaison with verification authorities.
• Oversee institutional readiness for academic audits and ensure timely, accurate reporting and documentation.
• Monitor and promote academic integrity practices, policies, and institutional reporting mechanisms.
• Oversee legal compliance in all planned services and operational activities.
• Ensure sufficient and accurate information is available for internal and external reporting needs for management, the Board and University Council.

JOB REQUIREMENTS

• Oversee the full student lifecycle from application, admission, enrolment, and course registration through to progression, completion, and graduation.
• Work with the Future Students Unit on student applications and the admissions process.
• Lead planning and delivery of examination processes including scheduling, invigilation protocols, logistics, and contingency plans.
• Ensure comprehensive graduation clearance, awards conferral, and compliance with academic requirements.
• Administer processes for transfer credit assessment, advanced standing, and foundation studies standards.
• Manage appeals, misconduct, and student complaints in accordance with University and regulatory policies.
• Coordinate with Student Experience & Employability and Academic units to enhance retention and student success outcomes.
• Provide executive leadership to the Registrar's Office, fostering a culture of service excellence, accountability, and innovation.
• Establish and implement strategic plans aligned with university-wide goals and student experience priorities.
• Lead change management initiatives, especially relating to digital transformation in student systems and workflows.
• Manage staff performance planning, development, and structured feedback processes and closing the loop.
• Lead capacity building through targeted staff training, capability frameworks, succession planning, and professional development.
• Champion staff wellbeing, engagement, and a values-driven work environment.
• Foster a culture of continuous learning, innovation, and high performance aligned with the University’s vision.
• Anticipate and respond to changing business environments by identifying key drivers of change and adjusting priorities accordingly.
• Lead the development and continuous improvement of Registrar Office policies and procedures to align with university strategies and ensure operational efficiency.
• Implement structured performance planning, monitoring staff against agreed targets, and offering constructive feedback.
• Promote an inclusive, collaborative, and performance-driven culture through delegation, engagement, and leadership.
• Drive human capital initiatives focused on staff retention, engagement, and development.
• Encourage a proactive approach to coaching, professional development, and continuous self-improvement.

5) Student Lifecycle Management

1. Download the Key Selection Form below and complete it

6) Systems and Technology

• A Bachelor’s Degree in a discipline relevant to student administration, education management, policy, business, or law from a recognised institution, with relevant working experience in the management of student life cycle and student matters.
• A postgraduate qualification in a relevant field such as higher education management, leadership, governance, policy, administration, or organisational development and relevant to the position.
• Demonstrated leadership in academic governance, including strategic responsibilities, policy development, curriculum coordination, and academic calendar oversight.
• Proven capability in strategic enrolment management, forecasting, student retention planning, and optimising administrative yield with strong problem-solving and analytical skills.
• Substantial experience in managing student administration functions across the full student lifecycle, including enrolment, progression, examinations, and graduation.
• Excellent communication and interpersonal skills, including the ability to manage sensitive situations with discretion.
• Outstanding organisational skills including planning, scheduling, monitoring, and reporting.
• Strong knowledge of quality assurance and enhancement systems and processes including student systems, data governance, PDPA and transcript services.
• Highly developed interpersonal and influencing skills with the ability to build effective working relationships across various levels and functions.
• Proven team management experience with demonstrated ability to lead, coach, and build high-performing team.
• Financial acumen in managing budgets and optimising service delivery.
• Substantial experience in the development, implementation, and monitoring of policies and procedures and compliance with audit or accreditation standards.
• Ability to interpret, develop, and review University policies and procedures and effectively communicate to students and staff.
• Strong understanding of the Registrar role in advancing the goals of a contemporary university.