Regional Transportation Assistant Manager

BD; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

BD is a leading global medical technology company based in Kuala Lumpur. This role oversees regional transportation operations for GAR, focusing on escalations, performance of service providers, and end-to-end claims resolution to ensure reliable, compliant, and cost-effective inbound and outbound shipments.

The position involves governance, continuous improvement, and collaboration across regions. Ideal candidates have a strong background in ocean/air/road freight, Incoterms, and QA/GxP

Qualifications

• Bachelor’s degree in Supply chain management, Logistics, Business Administration or a related field.
• Master’s degree (MBA) preferred; Lean Six Sigma Green Belt.

Responsibilities

• Lead day-to-day regional transportation operations and escalations for GAR.
• Manage service provider performance including KPIs, reviews and action plans.
• Oversee claims management and end-to-end resolution of transportation-related issues.

Skills

Ocean Freight

Air Freight

Road Freight

Incoterms

Customs Documentation

Service Provider Management

KPI Management

RCA/CAPA

Advanced Excel

Power BI

SAP

GxP/Quality

Communication

Education

Bachelor's degree in Supply Chain / Logistics / Business Administration

Lean Six Sigma Green Belt

MBA (preferred)

Tools

SAP

Carrier performance management software

RFQ/ bid management tools

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

This role leads day-to-day regional transportation operations for GAR, which generates more than $2B in annual revenue and spends more than $66M a year on freight. It owns escalations, service provider performance, non-conformances (NCMs) and claims, so that GAR gets reliable, compliant and cost-effective inbound and outbound deliveries. It also supports global and regional transportation programs and leads regional governance and continuous improvement.

Transportation Operations and Escalation Management

Own complex and high-priority shipment escalations, including revenue-risk, back-order and must-win SKUs, from detection through resolution and closure.

Lead recovery actions with source sites, service providers and Global Transportation, such as expediting, re-routing, mode changes and capacity solutions.

Run regional Logistics S&OE reviews and give GAR SCM leadership clear updates on shipment risks and mitigations. Resolve documentation, customs-release and delivery-order issues that hold up shipments.

Service Provider Management

Create and run monthly service reviews with carriers and freight forwarders, covering KPIs, scorecards, performance gaps and action plans. Roll out the carrier performance management framework in GAR, including standard KPIs and quarterly business reviews.

Ask service providers for root cause analysis and corrective/preventive actions (RCA/CAPA) on recurring failures and follow each through to closure. Use performance data to inform lane allocation, mini-tenders and RFQ decisions.

Claims Management

Manage transportation-related claims with Quality, including investigation, root cause, CAPA and closure within required timelines. Govern damage, loss and temperature-excursion claims end to end with ECIB, Risk Management, carriers and Source/Quality teams, and maximize recovery.

Keep a single claims register with aging, outcome and CAPA tracking, and report on it monthly.

Freight Payable and Audit Control

Resolve CTSI freight invoice exceptions and payment issues. Maintain rate card regional governance, including rate validation, charge codes and leakage control.

Support freight budgeting, forecasting and savings tracking from RFQ through budget to actuals.

Program and Project Support

Support GAR delivery of global and regional programs, including Project44, Cost to Serve, CTSI and lead time governance. Represent operational requirements and support testing, deployment and adoption. Manage assigned workstreams, including milestones, risks and status reporting.

Governance, Standardization and Continuous Improvement

Maintain SOPs, standard definitions, work instruction documents and the GA Transportation RACI across global, regional and country levels. Lead CI initiatives that improve OTIF, lead time reliability, data quality and cost. Guide and support the Regional Transportation Coordinator on track-and-trace and escalation work.

Stakeholder Management

Work with Country Logistics, Global Transportation, Global Procurement, Quality, Finance, GDP/Planning and service providers.

Qualifications

• Required: Bachelor’s degree in Supply chain management, Logistics, Business Administration or a related field.
• Preferred: Master’s degree in Supply chain management or an MBA. Lean Six Sigma Green Belt.
• Experience: 6-10 years in transportation, logistics or supply chain operations, including managing service providers and escalations, plus some project or program experience.

Skills and Competencies

• Strong operational knowledge of ocean, air and road freight, Incoterms, customs and shipment documentation.
• Proven experience managing service providers, including KPIs, service reviews, RCA/CAPA and commercial discussions.
• Working knowledge of non-conformance processes, claims management and GxP/quality requirements in a regulated (medical device) environment.
• Experience with temperature-controlled and dangerous-goods shipments.
• Strong analytical skills, including advanced Excel. Power BI is preferred.
• Familiarity with SAP, transportation visibility platforms and freight audit tools.
• Sound judgment under pressure, with the ability to prioritize and drive issues to closure.
• Clear, executive-level communication and the ability to influence across regions and functions.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift