Regional Training & Audit - Senior Executive (F&B Retail)

US Pizza Malaysia; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A rapidly growing pizza chain in Johor Bahru seeks a Training and Development Manager to design and implement training programs for restaurant staff. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in the hospitality industry, with strong skills in performance assessment and compliance. This role involves traveling to various locations for training and audits, ensuring high standards are maintained.

Qualifications

• 3-5 years of experience in training and development in the restaurant or hospitality industry.
• Knowledge of food safety regulations and health standards is essential.
• Excellent presentation skills required.

Responsibilities

• Create and implement comprehensive training programs for restaurant staff.
• Conduct training sessions using various methods.
• Develop assessment tools for staff performance evaluation.
• Oversee audit plans and ensure compliance with regulations.

Skills

Training program development

Performance assessment

Strong communication skills

Education

Bachelor's degree in Hospitality Management

Job description

Company Description

US PIZZA is a rapidly growing homegrown pizza chain with nearly 60 outlets serving millions of consumers nationwide in just 5 years. Our mission is to serve the highest quality products and provide heartfelt services globally. If you thrive in a fast-paced, innovative environment and want to make an impact, US PIZZA is the place for you. Join our team and contribute to building a major brand in the ever-evolving retail F&B landscape.

Key Responsibilities

• Training Program Development: Create and implement comprehensive training programs for all restaurant positions, including servers, cooks, bartenders, and managers. Ensure training materials are up-to-date, engaging, and aligned with our brand standards and operational procedures.


• Training Delivery: Conduct training sessions and workshops for restaurant staff, utilizing various methods such as classroom instruction, on-the-job training, and e-learning. Ensure training is delivered consistently across all locations.


• Performance Assessment: Develop and implement assessment tools to evaluate the performance and competency of restaurant staff. Provide feedback and coaching to help employees improve their skills and meet performance standards.


• Audit Planning and Execution: Develop and oversee the implementation of audit plans for our restaurant locations, ensuring compliance with food safety regulations, health and safety standards, and brand guidelines.


• Audit Reporting and Follow-up: Analyze audit findings, identify areas for improvement, and develop corrective action plans

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field


• 3-5 years of experience in training and development, preferably in the restaurant or hospitality industry


• Strong knowledge of food safety regulations, health and safety standards, and brand compliance requirements


• Excellent communication and presentation skills.


• Willingness to travel to different restaurant locations (Johor, Malacca, Negeri Sembilan) for training and audit purposes