Regional Technical Support Specialist – Chromeleon CDS (SEA & Taiwan)

Thermo Fisher Scientific Inc.; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in scientific technology is seeking a Chromeleon CDS specialist for Southeast Asia and Taiwan. This role encompasses various responsibilities from technical support to managing projects aimed at expanding the user base and driving revenue. Candidates should have a strong educational background in Science or Engineering, supplemented by extensive experience in CDS implementation and relevant regulatory knowledge.

Qualifications

• Bachelor’s degree in Science/Engineering with an IT/Computer Science background is preferred.
• 6+ years experience in CDS implementation and support.
• Strong knowledge of pharma regulations (data integrity, CSV, etc.) is essential.

Responsibilities

• Support Chromeleon CDS through pre-sales, installation, and post-sales.
• Lead end-to-end CDS projects, including Computer System Validation.
• Drive market development and customer satisfaction.

Skills

Communication

Presentation Skills

Technical Support

Project Management

Customer Engagement

Education

Bachelor’s in Science/Engineering

Tools

Windows Server

SQL/Oracle DB

Cloud Technologies

Virtual Machines (VMs)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

This role is responsible for supporting Southeast Asia and Taiwan in all aspects related to Chromeleon CDS, including presales discussions and demonstrations, Installation Assistance, Technical Support, Implementing CDS Projects and the Promotion of Maintenance Contract. The objective is to expand the Chromeleon user base across SEATW and drive additional instrument revenue through enhanced customer engagement and service excellence.

Join Thermo Fisher Scientific and help bring our mission statement to life; to make the world healthier, cleaner, and safer. In this role, you will support Chromeleon CDS across SEA and Taiwan countries through:

• Pre-Sales Support:Technical discussions and demo setup with partners and country teams
• Installation & Solve:Assist with CDS installations and resolve technical issues
• Project Execution:Lead end-to-end CDS projects, including Computer System Validation (CSV)
• Market Development:Drive awareness and build a pipeline for enterprise CDS solutions
• Post-Sales Support:Ensure customer satisfaction and promote maintenance contracts

Minimum Requirements/Qualifications:

• Bachelor’s in Science/Engineering, ideally with IT/Computer Science background
• Proficient in Windows Server, VMs, SQL/Oracle DB, and cloud technologies
• 6+ years of hands-on experience in CDS implementation and support
• Strong knowledge of pharma regulations (data integrity, CSV, etc.)
• Superb communication and presentation skills; determined and independent