Regional Senior Executive, Retail Operations

Carsome Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading automotive e-commerce platform in Malaysia seeks a Regional Senior Executive for Retail Operations. The role involves optimizing business operations, leading process improvements, and coordinating with cross-functional teams. Ideal candidates should possess a bachelor's degree and 4–6 years of relevant experience in sales and operations management. This position offers the chance to impact the success of a rapidly growing company in Southeast Asia.

Qualifications

• 4–6 years of experience in Sales and Operations Management.
• Demonstrated involvement in process improvement.
• Must be self-motivated with strong detail-oriented program management skills.

Responsibilities

• Design and implement sales operations systems regionally.
• Work with data teams to improve relevant dashboards.
• Analyze gaps in systems to optimize operations.

Skills

Sales and Operations Management

Process Improvement

Project Management

Data Analysis

Communication Skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office, particularly Excel

Job description

Regional Senior Executive, Retail Operations

As a member of the team, you will take responsibility for one of the largest retail automotive teams in Malaysia. In this role, you will work directly with the Regional Head of Retail Operations to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the retail end-to-end process.

Your Day-to-Day

• Design and implement sales and operations related systems regionally to optimize business operations
• Design and implement target operating models, SOPs & ensure compliance from local teams
• Design and implement OKRs for the local team, with ongoing follow-ups to ensure alignment and track performance
• Work with the data team to improve the dashboards (sales & operation related data) and to ensure data accuracy.
• Branch Efficiency study on a monthly basis, leveraging data alongside broader strategic factors
• Analyze gaps in the system to obtain the best cost-effective operations
• Excellent at coordinating information and data requirements to the product team to support system enhancements.
• Ability to utilize expert knowledge and understanding of all interdependencies between business processes and metrics development
• Work both regionally and cross-functionally with relevant stakeholders

Your Know-How

• Bachelor’s degree in Business Administration, Operations Management, or a related field, with 4–6 years of experience in Sales and Operations Management, along with demonstrated involvement in process improvement and/or project management, preferably within leading organizations in the automotive, e-commerce, consulting, and/or operations-focused industries.
• Excellent ability to plan, organize and prioritize work independently in a fast-paced environment
• Positive attitude, independent and highly motivated
• Must be self-motivated. Requires strong detail-oriented program management and influencing skills to work in a broad regional environment.
• Excellent oral and written communication skills to effectively interact with internal and external stakeholders.
• Familiar with Microsoft Office tools, with a strong focus on Excel competencies.
• Understanding of Operational management systems and processes.

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

CARSOME is an equal opportunities employer and welcomes applications from diverse candidates.