Regional Senior Executive, Quality Assurance

Zuspresso; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in the food and beverage industry is seeking a Regional Senior Executive for Quality Assurance. This role entails rigorous supplier audits, regulatory compliance, and collaboration with Product Innovation teams. The ideal candidate will have a strong background in food safety, effective supplier management skills, and a Bachelor's degree in a relevant field.

Qualifications

• Minimum of 3 years experience in Quality Assurance or Food Safety.
• Training in HACCP / GFSI is essential.
• Proficiency in English and Bahasa Malaysia; additional languages are a plus.

Responsibilities

• Conduct supplier audits to ensure compliance with food safety standards.
• Monitor supplier performance and address quality issues.
• Collaborate with teams on product innovation ensuring compliance.

Skills

Supplier management

Auditing processes

Food safety standards

Quality assurance tools

Technical support

Collaboration

Education

Bachelor’s Degree in Food Science and Technology

Engineering

Job description

Regional Senior Executive, Quality Assurance

• Conduct approval and routine supplier audits to ensure compliance with food safety, quality standards, and regulatory requirements.
• Evaluate and monitor supplier performance; work closely with suppliers to address and resolve quality issues, including defects or inconsistencies.
• Establish and maintain positive relationships with suppliers, fostering continuous improvement in product quality.

2. Quality Assurance and Compliance

• Review supplier FSQ documentation, such as QAP, product specifications, certificates of analysis, testing reports, and quality control protocols, ensuring their validity.
• Address FSQ-related concerns with suppliers to ensure compliance.
• Monitor compliance with food safety standards, including FSSC22000, HACCP, FDA/EU FC regulations, and other relevant standards.

3. Product Innovation and Development Support

• Collaborate with Product Innovation and Retail Operations teams to evaluate products, ensuring compliance and feasibility within retail operations.
• Conduct testing for ingredients, food, and packaging to ensure safety, quality, and consistency.

4. Supplier Performance Scoreboard

• Prepare and maintain detailed reports on supplier performance, including non-conformance reports, incident tracking, and corrective actions.
• Identify trends in product quality, complaints, or incidents; work with suppliers to implement corrective and preventive measures.
• Manage and update the Supplier Performance Scoreboard.
• Handle product incidents, feedback, and recalls in coordination with retail outlets.
• Escalate product incidents to involved suppliers promptly, review corrective actions, and document incidents accordingly.

5. Packaging (Cups & Lids) – if relevant

• Develop and implement quality control measures and testing protocols for packaging materials.
• Collaborate with the product development team to introduce and improve packaging solutions.
• Ensure traceability of packaging materials to support safety and compliance.
• Coordinate with procurement, production, and marketing to align packaging with brand and product requirements.
• Provide technical support on packaging issues.
• Monitor supplier performance and product quality related to packaging.

Qualification & Experience:

• Bachelor’s Degree in Food Science and Technology, Engineering, or related fields.
• Training in technical areas relevant to product safety standards (HACCP / GFSI).
• Minimum of 3 years experience in Quality Assurance, Supplier Quality, or Food Safety within the food and beverage industry, preferably in Quick Restaurant Services.
• Proficiency in English and Bahasa Malaysia; additional languages are a plus.
• Strong knowledge of supplier management, auditing processes, food safety standards, and quality assurance tools.
• Hands-on experience with certification audits such as GFSI is preferred.