Regional Sales Manager - Maintenance

Mavenir; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading technology provider in Kuala Lumpur is seeking a Sales Specialist to sell Maintenance & Support services. This role involves managing customer renewals, preparing proposals, and liaising with internal teams. Candidates should have a solid sales background in the Telco/IT industry and experience with maintenance contracts. Remote work with possible client meetings is required.

Qualifications

• Solid background in a Sales role in the Telco / IT industry.
• Experience in Maintenance & Support and/or similar professional services.
• Ability to meet sales objectives and quotas.

Responsibilities

• Build and execute plan for maintenance renewals.
• Administer MS Dynamics and track deals.
• Prepare commercial quotations and proposals.
• Interface with Legal & Finance for contract approvals.

Skills

Sales skills

MS Dynamics Administration

Customer relationship management

Negotiation skills

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Responsible for selling the firm’s Maintenance & Support services remotely via telephone and face to face meetings (where applicable) to existing customers. Specializes in renewing, up-selling, increasing, and closing maintenance/service contracts for the Europe region. Ensures customer awareness and understanding of applicable contractual implications. Must meet sales objectives, e.g., quota, on-time renewal, fee uplifts targets, etc.

Key Responsibilities

• In coordination with Sales teams, build and execute plan to achieve on-time maintenance renewals for regional customer pipeline.
• MS Dynamics Administration, deals tracking against bookings forecast and ongoing reporting of maintenance opportunities stage progression.
• Issue timely advance renewal notifications to customers and facilitate governance of expired renewals.
• Bid Preparation - includes interface with Services & Procurement teams for 3rd parties, support cost analysis, support scope & SLA, pricing tools & bid approval workbook.
• Proposal Offer - Preparation of commercial quotations and submission to customers.
• Interface with Legal & Finance for review and approval of new maintenance contracts, payment term & associated T&Cs.
• Attend conference calls and face to face meetings as required for maintenance renewal price negotiations with customers.

Job Requirements

Solid background in a Sales role in Telco / IT industry, with experience in Maintenance & Support and/or similar professional services selling background.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.