Regional Onboarding Manager CCB Cash APAC - (Mandarin/ Cantonese proficiency)

Citigroup Inc.; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global financial services provider in Kuala Lumpur seeks a Regional Onboarding Manager to coordinate cash management solutions and improve client satisfaction. The role requires 3-5 years of experience, strong project management skills, and proficiency in Mandarin or Cantonese. Applicants should have a bachelor's degree or equivalent and an ability to handle complex integration solutions in a fast-paced environment.

Qualifications

• 3-5 years relevant experience preferred.
• Ability to manage complex integration solutions.
• Results-oriented with strong organizational skills.

Responsibilities

• Coordinate implementation of cash management solutions.
• Reduce implementation cycle time and minimize deal slippage.
• Ensure adherence to defined quality standards.

Skills

Project management

Analytical thinking

Communication skills

Customer interaction

Negotiation

Detail-oriented

Mandarin/Cantonese proficiency

Education

Bachelor’s degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life

We’re currently looking for a high caliber professional to join our team as Regional Onboarding Manager CCB Cash (Internal Job Title: Client Onboard Intmd Analyst - C11) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future

The Regional Onboarding Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Coordinate implementation of regional and global cash management solutions of small size and low complexity.

• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.

• Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.

• Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.

• Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.

• Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)

• Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers

• Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes.

• Tracking and communicating internally the status of the deals.

• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.

• Participate in staff forums and survey process.

• Complete all mandatory and personal development training as stipulated by controls officer and team lead.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years relevant experience

• Results orientation – evidence of proactively driving projects to conclusion. Organizational and planning skills.

• Flexibility – ability to manage a varying workload (ie, volume, complexity and composition).

• Ability to manage complex integration solutions, working alongside Technical and Technology teams. Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified.

• Attention to detail and experience of working in a controlled environment

• Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills.

• Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank

• Mandarin/ Cantonese language proficiency (support China & Hong Kong market).

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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