Regional Lead (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Kuala Lumpur is seeking an experienced professional to lead day-to-day operations in Integrated Facilities Management. The ideal candidate will hold a Bachelor's degree in Engineering, have at least 5 years of relevant experience, and possess strong leadership and communication skills in both English and Bahasa Malaysia. This role involves managing vendor relationships, ensuring compliance with safety standards, and driving customer satisfaction through effective service delivery.

Qualifications

• Minimum 5 years of experience in Integrated Facilities Management or related field.
• Proficient in Microsoft Office for report preparation and presentations.
• Experience in contractor and vendor management.
• Familiar with maintenance systems and able to interpret operational data.
• Willing to travel within the Central Region as required.

Responsibilities

• Lead day-to-day Integrated Facilities Management operations.
• Ensure compliance with safety and health standards.
• Manage vendor relationships and procurement processes.
• Drive customer satisfaction through effective communication.
• Provide regular reporting to ensure transparency.

Skills

Leadership

Interpersonal skills

Analytical thinking

Problem-solving

Communication (English)

Communication (Bahasa Malaysia)

Education

Bachelor’s Degree in Engineering or related discipline

Tools

Microsoft Excel

Microsoft PowerPoint

CMMS

Asseto

Job description

Responsibilities

JOB DESCRIPTION

• Lead and oversee day-to-day Integrated Facilities Management (IFM) operations across all assigned sites within the Central Region ensuring smooth service delivery and operational excellence.
• Monitor and manage Planned Preventive Maintenance (PPM) and Corrective Maintenance (CM) activities to ensure all tasks are completed within SLA and budget limits.
• Support new site readiness by inspecting project completions and maintaining accurate Construction Readiness Reports (CRR) in line with client and operational requirements.
• Supervise and coordinate third-party service providers (e.g., TM/Dealers) to ensure effective delivery of contracted services.
• Track and manage FM KPIs, ensuring all performance indicators are met and aligned with contract obligations and safety standards.
• Maintain full compliance with statutory regulations, safety and health standards, and internal QSHE policies through regular audits and team engagement.
• Assist Operations Manager with crisis response, performance reviews, and compliance documentation, and support continuous improvement initiatives.
• Manage vendor relationships, assist in procurement processes, and review invoices to ensure cost control and timely payment.
• Drive customer satisfaction by ensuring clear, timely communication and addressing feedback, complaints, or disruptions effectively.
• Provide regular reporting, including monthly management updates and ad-hoc reports for internal use or client presentations, ensuring transparency and accountability.
  
  
  

Requirements

• Bachelor’s Degree in Engineering or any discipline from a university recognised by the Malaysian government.
• Minimum 5 years of experience in Integrated Facilities Management (IFM) or a related field.
• Proficient in Microsoft Office, especially Excel and PowerPoint, for report preparation, presentations, and business improvement plans.
• Experience in managing contractors and vendors, including performance tracking and issue resolution.
• Familiar with maintenance systems (e.g., CMMS, Asseto) and able to interpret data for operational decisions.
• Good interpersonal and communication skills in both English and Bahasa Malaysia – written and spoken.
• Proactive, detail-oriented, and analytical, with strong problem-solving and decision-making abilities.
• Demonstrated leadership skills with the ability to manage and motivate cross-functional teams across multiple sites.
• Flexible and mobile, willing to travel within the Central Region to oversee operations as required.