Regional Lead, East Malaysia (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading facilities management company in Kuala Lumpur is seeking an experienced professional to lead Integrated Facilities Management operations. This role involves managing service delivery, overseeing maintenance activities, and ensuring compliance with safety standards. The ideal candidate has a Bachelor's Degree in Engineering, at least 5 years of relevant experience, and strong leadership abilities. Proficiency in Microsoft Office is essential, along with excellent communication skills in English and Bahasa Malaysia.

Qualifications

• Minimum 5 years of experience in IFM or related field.
• Proficient in Microsoft Excel and PowerPoint.
• Strong leadership skills to manage teams.

Responsibilities

• Oversee day-to-day IFM operations across assigned sites.
• Monitor Planned Preventive Maintenance and Corrective Maintenance.
• Drive customer satisfaction through timely communication.

Skills

Integrated Facilities Management

Project Management

Vendor Management

Communication Skills

Problem-solving

Education

Bachelor’s Degree in Engineering

Tools

Microsoft Office

CMMS

Job description

Responsibilities

JOB DESCRIPTION

• Lead and oversee day-to-day Integrated Facilities Management (IFM) operations across all assigned sites within the East Malaysia Region ensuring smooth service delivery and operational excellence.
• Monitor and manage Planned Preventive Maintenance (PPM) and Corrective Maintenance (CM) activities to ensure all tasks are completed within SLA and budget limits.
• Support new site readiness by inspecting project completions and maintaining accurate Construction Readiness Reports (CRR) in line with client and operational requirements.
• Supervise and coordinate third-party service providers (e.g., TM/Dealers) to ensure effective delivery of contracted services.
• Track and manage FM KPIs, ensuring all performance indicators are met and aligned with contract obligations and safety standards.
• Maintain full compliance with statutory regulations, safety and health standards, and internal QSHE policies through regular audits and team engagement.
• Assist Operations Manager with crisis response, performance reviews, and compliance documentation, and support continuous improvement initiatives.
• Manage vendor relationships, assist in procurement processes, and review invoices to ensure cost control and timely payment.
• Drive customer satisfaction by ensuring clear, timely communication and addressing feedback, complaints, or disruptions effectively.
• Provide regular reporting, including monthly management updates and ad-hoc reports for internal use or client presentations, ensuring transparency and accountability.
  
  
  

Requirements

• Bachelor’s Degree in Engineering or any discipline from a university recognised by the Malaysian government.
• Minimum 5 years of experience in Integrated Facilities Management (IFM) or a related field.
• Proficient in Microsoft Office, especially Excel and PowerPoint, for report preparation, presentations, and business improvement plans.
• Experience in managing contractors and vendors, including performance tracking and issue resolution.
• Familiar with maintenance systems (e.g., CMMS, Asseto) and able to interpret data for operational decisions.
• Good interpersonal and communication skills in both English and Bahasa Malaysia – written and spoken.
• Proactive, detail-oriented, and analytical, with strong problem-solving and decision-making abilities.
• Demonstrated leadership skills with the ability to manage and motivate cross-functional teams across multiple sites.
• Flexible and mobile, willing to travel within the East Malaysia Region to oversee operations as required.