Regional IT Expert – Laboratory Software Integration & Customer Support

Anton Paar TriTec SA; Shah Alam; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global high-tech company in Shah Alam is seeking a Regional IT Expert to support the integration of laboratory software. Responsibilities include managing IT inquiries, resolving system issues, and training users. The ideal candidate has technical education in IT, several years of experience, and skills in network technologies. This role emphasizes customer support in a collaborative environment and offers opportunities for professional growth.

Benefits

Innovative company culture

Tailored training and onboarding

Long-term workplace stability

Qualifications

• Several years of professional experience in a similar role.
• Ability to manage IT services following ITIL best practices.
• Willingness to travel.

Responsibilities

• Support installation and integration of AP Connect.
• Act as primary contact for IT service inquiries.
• Analyze and resolve system disruptions.

Skills

ITIL best practices

Network technologies

Windows Client environments

Client-server installations

Communication skills

Education

Technical education with focus on IT

Tools

MS SQL

PostgreSQL

Job description

Regional IT Expert – Laboratory Software Integration & Customer Support

Responsibilities:

• Support customers’ IT departments across Asia-Pacific to install and integrate AP Connect into their corporate IT infrastructures
• Act as the primary point of contact for IT service inquiries regarding user management, server installations and instrument connections , ensuring timely and professional resolution of customer issues
• Analyze and resolve system disruptions at the 2nd-level support tier
• Train end-users and customers on AP Connect integration, IT systems, and security best practices .
• Maintain a customer-focused approach , ensuring proactive communication and efficient problem resolution.

Your profile:

• Completed technical education with a focus on IT and several years of professional experience in a similar role
• Ability to manage IT services following ITIL best practices, ITIL certification preferred
• Expertise in network technologies, including routing, switching, firewalls, cloud security, reverse proxy, VPN, virtualization and containerized installations.
• Proficiency in Windows Client environments, including client management, Active Directory, Group Policies, and anti-virus software/endpoint protection software.
• Hands on experience in client-server and corporate database installations (MS SQL, PostgreSQL)
• General understanding of system integration to support AP Connect adaption.
• Structured and solution-oriented working style
• Strong team spirit and communication skills
• Fluent in English, other languages especially Chinese are an advantage
• Willingness to travel

What we offer:

A reliable and long-term workplace in an expanding, international high-tech company

An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market

A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility

Tailored training and onboarding to ensure your success in the role

Find more interesting job openingsat Anton Paar here >>