Regional Head of Customer Experience & Supply Chain

Michael Page; Selangor; On-site; MYR 180,000 - 220,000; Full time

Job summary

A global leader in supply chain solutions seeks a senior leader to develop strategic plans and enhance service delivery. The role involves mentoring teams, driving operational excellence, and aligning with global strategies. Ideal candidates will have extensive experience in leadership and transformation within complex environments.

Benefits

Career Growth & Development

Competitive Compensation & Benefits

Qualifications

• 15+ years in senior leadership roles within Centers of Excellence.
• Strong background in service delivery across multiple regions.

Responsibilities

• Develop and implement strategic plans for customer experience services.
• Lead efforts to standardize processes and drive continuous improvement.
• Ensure seamless integration with global strategies.

Skills

Leadership

Service Delivery

Continuous Improvement

Education

Bachelor's degree in Business

MBA

Job description

• Strategic Leadership Impact
• Competitive Compensation & Benefits

About Our Client

Our client is a global leader in their industry, renowned for their innovative approach and unwavering commitment to excellence. With a strong presence across multiple regions worldwide, they are dedicated to delivering high-quality customer experiences and supply chain solutions at a large scale, constantly evolving to meet the needs of an ever-changing market.

Job Description

• Strategy & Performance: Develop and implement strategic plans for customer experience services and supply chain operations, including business planning, objective setting, and budgeting.
• Service Excellence: Lead efforts to standardize processes, drive continuous improvement, and collaborate with teams to optimize operations.
• Global Alignment: Ensure seamless integration with global strategies and frameworks while adapting to regional and local needs.
• Leadership & Talent Management: Lead, mentor, and develop regional teams, focusing on succession planning and career growth for service leaders.

The Successful Applicant

• Experience: 15+ years in senior leadership roles within Centers of Excellence (COE), or regional/global hubs, with a strong background in service delivery across multiple regions.
• Education: Bachelor's degree in Business, Supply Chain, or a related field. An MBA or relevant professional certifications (e.g., Green Belt, Six Sigma) are highly desirable.
• Expertise: Proven experience in leading complex global or regional transformations, with a focus on customer experience, supply chain operations, and service delivery.
• Leadership: A strong track record of leading geographically dispersed teams, driving alignment, and optimizing performance within a matrixed organization.
• Transformation: Extensive knowledge and experience in supply chain project transformation, continuous improvement, and change management to drive operational excellence and innovation.

What's on Offer

• Strategic Leadership Impact
• Career Growth & Development
• Competitive Compensation & Benefits