Regional Emergency Solutions Specialist, Asia Pacific

JAS Worldwide; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

JAS Worldwide is seeking a Global Emergency Solutions Specialist to manage urgent cargo transportation with a focus on airfreight operations. This role involves providing tailored solutions, ensuring timely deliveries, and maintaining high customer satisfaction in a fast-paced environment. Candidates should have strong airfreight and logistics knowledge, excellent communication skills, and experience in operational roles.

Qualifications

• Highly skilled in airfreight operations and logistics.
• 3-5 years experience required in airfreight.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee management and coordination of urgent cargo transportation.
• Ensure timely quotation, pickup, and delivery.
• Act as the primary contact for customers.

Skills

Airfreight operations

Logistics

Communication

Problem-solving

Organizational skills

Education

Operational airfreight experience (3-5 years)

Tools

CargoWise

Webcargonet

MS Excel

MS Word

MS PowerPoint

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Global Emergency Solutions Specialist will oversee the management and coordination of urgent cargo transportation across a diverse range of commodities, serving all our global industrial verticals and beyond. The primary mode of transport will be airfreight, often requiring seamless integration with pre-carriage and on-forwarding solutions.

In this role, the Specialist must ensure timely quotation, pick up, delivery and maintain exceptional customer satisfaction, requiring a deep understanding of global logistics, airfreight operations, and the capability to perform effectively under pressure in a fast-paced environment.

The focused products will be “NFO -Next Flight Out”, “OBC – On Board Courier” and “SCH – Small Charter” Solutions. ESSENTIAL FUNCTIONS:

• Providing a tailored transportation solution based on the customers’ requirements.
• Ensure the seamless execution of time-critical airfreight shipments, from initial booking to final delivery, maintaining strict adherence to timelines and client specifications.
• Continuously track the status of all active shipments to provide real-time updates as well as Pro-Actively identify occurring upcoming issues during the transport chain and pro-actively execute corrective actions to ensure a safe and in-time delivery of the cargo.
• Employee will act as the primary point of contact towards the customers.
• Employee will have to prepare and be able to verify all necessary shipping documents, including airwaybills and documents provided by the customer.
• Although working in a regional function, this position will require a close collaboration with the countries and branches.

LANGUAGE SKILLS:

Able to read, analyze, and interpret moderate to complex business correspondence in English.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly skilled & experienced in airfreight operations
• Strong understanding in logistics, pricing structures and market dynamics.
• Excellent communication and writing skills.
• Capable of resolving issues and challenges quickly and efficiently, maintaining operational integrity and client satisfaction.
• Exhibits a high level of self-motivation, taking initiative to meet and exceed job expectations without constant supervision.
• Detail-oriented, able to multitask and meet deadlines.
• Excellent organizational skills.
• Able to interact positively and effectively with co-workers, subordinates, and supervisors.
• Willing and able to work in shifts over the weekend.

CERTIFICATES, LICENSES, REGISTRATIONS:

This role requires the ability to work in and access airfreight-secured environments, in accordance with the regulations of the country where the employee is based.

TECHNICAL SKILLS:

• MS Excel
  • Proficient in data analysis, reporting and spreadsheet management.
• MS Word & PowerPoint
  • Capable of creating and editing documents and presentations
• CargoWise
  • Proficient in using CargoWise for freight forwarding operations & financial entries.
• Webcargonet
  • Proficient in using Webcargonet.

EDUCATION AND EXPERIENCE:

• Minimum of 3 to 5 years of operational airfreight experience.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the described, nor are they intended to be such a listing of the skills and abilities required to do the job., they are intended only to describe the general nature of the job.