Regional Back Office Operations Manager (Night Shift)

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global precision instruments company in Selangor is looking for a Regional Back Office Operations Manager (Night Shift) to lead shared services operations. The ideal candidate will drive continuous improvement and manage a sizeable team. Candidates should have at least 7 years of people management experience, fluency in English, and SAP order processing expertise. This role offers a contractual bonus, MNC exposure, and medical benefits.

Benefits

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Qualifications

• Minimum 7 years of people management experience with a sizeable team.
• 2-3 years SAP order processing experience.
• Finance or SCM understanding will be a merit.

Responsibilities

• Design and deliver the shared services vision.
• Encourage and motivate employees to explore challenges.
• Ensure the RBO organisation meets the needs of key business stakeholders.

Skills

People management

Fluency in English

Fluency in Mandarin

SAP order processing

Job description

Regional Back Office Operations Manager (Night Shift)

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network are one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

About the role:

Lead and manage the shared services vision and operations, driving continuous improvement and supporting employee development. Collaborate with team leaders to set and achieve KPIs, oversee processes, and assist with strategic projects alongside senior management.

Responsibilities

1. Designing and delivering the shared services vision. Responsible for designing and delivering the shared services organization’s vision. Identify trends and assess opportunities to improve processes and execution.
2. Leading change and people. Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities. Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved. Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.
3. Driving continuous improvement. Ensuring that the RBO organisation consistently meets the needs of the key business stakeholders. Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes.
4. Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.
5. Work with the Regional Back-Office (RBO) team leaders to help set and meet daily and quarterly goals/KPIs.
6. Works closely with Head of Regional Back-Office on other special planning and departmental projects.

Desired Outcomes

A focus on delivery and results based on set KPIs. Relationship, collaboration, and communication skills. Strong leadership and managerial capabilities. The ability to drive change, including influencing skills. The desire to improve performance, services, and outcomes.

Qualifications

• Minimum 7 years of people management experience with a sizeable team.
• Fluency in English. Fluency in Mandarin will be an added advantage.
• 2-3 years SAP order processing experience
• Finance or SCM understanding will be a merit

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here : www.mt.com

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• How many years\' experience do you have as an Office Operations Manager?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

Manufacturing, Transport & Logistics 101-1,000 employees

METTLER TOLEDO specializes in precision instruments and is one of the world\'s largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

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