Recovery Officer

Mission Consultancy Services Malaysia; Selangor; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Incentive

EPF / SOCSO

Annual leave

Job summary

Mission Consultancy Services Malaysia is seeking a Credit Recovery Officer in Petaling Jaya to manage overdue accounts and negotiate repayment terms. You will contact clients, discuss debts, and guide repayment options while maintaining detailed customer records.

The role requires strong negotiation and communication skills, proficiency in MS Office (Excel/Google Sheets), and the ability to prioritize tasks. This is a full-time on-site position with health benefits and annual leave.

Qualifications

• Malaysian citizens only.
• Minimum 8 months experience in related role.
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education: SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Responsibilities

• Make calls to clients via phone to discuss overdue payments and negotiate repayment plans.
• Negotiate payment schedules with customers to align with their financial situation while recovering debt.
• Advise customers on various payment options and actions if needed for debt collection.
• Maintain and update customer files with contact details and information provided about their debt.
• Prepare statements for credit departments and banks when payment agreements are not met.
• Draft letters to inform customers about debts and to credit agencies, insurers, lawyers, and employers if necessary.
• Answer incoming calls from customers and others, addressing queries and providing assistance.

Skills

Negotiation

Interpersonal skills

Communication skills

Prioritization

Critical thinking

Education

SPM / Diploma / Bachelor's

Tools

Microsoft Excel

Google Sheets

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Credit Recovery Officer, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities

• Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
• Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
• Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
• Answer Phones : Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements

• Malaysian citizens only.
• Minimum 8 month experience in related role
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education : SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Job Type

Full-time

Benefits

• Health insurance
• Incentive
• EPF / SOCSO
• Annual leave

Schedule

Day shift

Location

Petaling Jaya : Office near to MRT Station