Recovery Assistant (Full Time)

IKEA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A home furnishing leader in Johor Bahru seeks a Recovery Operations Support role to optimize returns and enhance customer experience. The position involves handling damaged products, ensuring compliance, and selling As-Is items. Ideal candidates possess strong organization skills, detailed attention, and experience in fast-paced settings. Benefits include discounts, flexible benefits, maternity and paternity leave, and a supportive work environment.

Benefits

15% discount on home furnishings

Flexible benefits account

Maternity and paternity leave

Long Service Awards

Qualifications

• Ability to handle multiple tasks efficiently.
• Good attention to detail is crucial.
• Experience in a fast-paced work environment is preferred.
• Must remain calm with emotional customers.
• Confident in approaching and talking to people.

Responsibilities

• Support product handling and administration to minimize loss.
• Ensure internal damages are minimized.
• Contribute to process understanding with a focus on prevention.
• Assist in management for quality claims of furniture.
• Responsible for selling As-Is products.

Skills

Prioritization and organization

Attention to detail

Experience in fast-paced environments

Assertiveness in stressful situations

Confident communication

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Together with the team, you will support the department to fulfil and optimize the recovery operations. You will strive towards making a positive experience for our customers, so they will return and shop with us again over time.

Your assignment

• Support the handling and administration of returned and transferred products with the objective being to minimize loss and maximize profit.
• Ensure that internal damages are minimized and the Recovery department supported.
• Ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
• Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
• Responsible to minimize the financial loss of damaged in the store and try to maximize the
• financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• Responsible for re-pack products meant for Back-To-Stock (BTS), assemble products for store themes handle quality claims of quality issues furniture and scrap quality claim furniture following strictly the procedures.
• Responsible to sell As-Is furniture and serve customers in As-Is shop.
• Ensure to comply with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in work place.
  
  

Qualifications

• Ability to prioritise and organise own work to handle several tasks at the same time
• Good attention to details.
• Experience of working in a fast-paced environment.
• Assertive and able to remain claim and controlled when faced with emotional customers under stressful times.
• Confident to approach and talk to people.
  
  

Additional Information

Additional information

You are invited to this Life at Home journey with IKEA. Click here to begin Life at Home Journey with IKEA. Your job application will be prioritized when you complete the life at Home Journey with IKEA.

Please apply by 15 Feb 2025.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi Benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.