Receptionist - (on board luxury river cruise ship)

Scenic - Luxury Cruises & Tours; Batu Pahat; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading luxury cruise company seeks an experienced Receptionist to deliver exceptional service onboard. This role involves managing guest check-ins, handling complaints, and supporting the Front Office Manager. Ideal candidates have a minimum of 2 years experience in upscale settings, with proficiency in English and strong problem-solving skills.

Qualifications

• Min. 2-years’ experience as Receptionist in a 4* or 5* operations.
• Highly proficient in spoken and written English.
• French knowledge is an advantage.

Responsibilities

• Provide professional and courteous service as per company standards.
• Handle guest check-in and check-out processes.
• Manage guest complaints and special requests effectively.

Skills

Problem-solving

Communication

Stress management

Tools

MS Office

Job description

Receptionist

Requirements:

• Min. 2-years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Strong computer skills (MS Office)
• Stress tolerant
• Familiar with a multicultural working environment
• Self-organized, disciplined, and reliable
• Good problem-solving skills
• Complaint management skills
  
  

Role and Responsibilities:

• Provide a professional and courteous service in accordance with company standards and procedures
• Guest Check-in and Check-out
• Handle guest complaints, special requests professionally and to inform supervisor
• Distribute information within the team as well as to other departments
• Ensure a complete display of all items in the onboard shop as per company standards
• Verify all people on board (guests and crew) at departures
• Ensure unauthorized persons are not coming on board
• Replacing Front Office Manager during the absence
• Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise
• Book guest checks, perform daily closings, enter guest, and crew information at embarkation
• Count cash at every shift change
• Ensure correct handling of all equipment, devices, and machinery
• Participate in all safety drills
• Report any potential safety hazards
• Update the AGE control panel and codes when needed
• Maintain and update the red safety book as per instructions
• Participate in scheduled trainings, briefings, and meetings
  
  

Side Tasks:

• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions
  
  

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