Receptionist / Mental Health Technician - Outpatient Services

Georgetown Behavioral Health Institute; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare institute in Penang is seeking a full-time Receptionist / Mental Health Technician to support outpatient services. Key responsibilities include providing patient care, managing transportation, coordinating schedules, and ensuring a safe environment for patients. Candidates should possess a high school diploma and relevant certifications, with a commitment to patient welfare.

Benefits

Medical, dental and vision coverage

Company paid disability

401(k) plan

Generous paid time off

Qualifications

• Must possess valid CPR certification and SAMA training within 30 days of hire.
• Experience in a healthcare environment preferred.
• Valid Texas Driver License and good driving record required.

Responsibilities

• Coordinate transportation and assist outpatient visitors.
• Perform clerical duties and ensure smooth operations.
• Support patients in rehabilitation activities.

Skills

Patient Care

Communication

Clerical Duties

Safety Compliance

Education

High school diploma or GED

Job description

This is a Full-Time position as a Receptionist / Mental Health Technician for our Outpatient services. The Outpatient Tech is responsible for providing direct patient care and transportation services to all patients with emotional or psychiatric disorders. In this position you would be responsible in supporting the therapeutic milieu and ensuring the safety and well-being of our patients.

Essential Duties:

• Coordinates the schedule of transportation pick up and drop off for the outpatient department.
• Assists with greeting outpatient visitors and clients, answers phone calls, and ensures the outpatient department runs smoothly.
• Signs for, receives, and route incoming mail including courier deliveries.
• Handle requests for information and data: reports as requested.
• Respond to and resolve problems and inquiries for the outpatient department.
• General clerical duties including photocopying, fax, mailing, filing(electronic and paper), sorting and distributing correspondence, prepare and modify documents including correspondence, reports, drafts, memos and emails
• Complies with facility’s safety, infection control and security programs.
• Lead and accompany patients to and from activities, examinations and treatments as assigned.
• Assists patients in becoming accustomed to daily routines and encourages them to participate in social and recreational activities to promote rehabilitation.
• Under the direction of professional staff; redirect or restrain patients using SAMA techniques in order to prevent injury to themselves or others.
• Promptly reports patient issues to the RN on duty.
• Performs other related duties as assigned by professional staff.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.

If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!

Georgetown Behavioral Healthcare Institute is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Requirements

Education - High school, GED, or equivalent preferred. Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire.

Experience – Experience in healthcare environment preferred.

Required Licenses

• Valid Texas Driver License
• Must also have a good driving record and knowledge of driving safety rules

Additional Requirements: Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility.

Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.