Reception / Facilities Coordinator

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 40,000 - 72,000; Full time

Job summary

JLL Kuala Lumpur is seeking a dedicated Front Desk / Facilities Associate to deliver high standards of reception, handle inquiries, and maintain a safe, tidy workplace. You will coordinate with vendors, support workplace engagement activities and ensure timely responses to requests.

Reporting to the Regional FM, you will monitor contracts, manage space usage, and generate monthly reports while upholding HSSE guidelines and corporate procurement processes.

Qualifications

• Provide high standards of front desk service, telephone and email communication.
• Responding to inquiries and resolving issues promptly
• Attend to employee inquiries and concerns regarding facility issues.

Responsibilities

• Ensure all requests are timely met.
• Ensure the reception area, common spaces and meeting rooms are tidy and hazard free.
• Build relationships and be the JLL go-to person for stakeholders, associates, landlord and client.
• Ensure Client & stakeholders satisfaction through excellent facilities management as well as plan & support workplace engagement activities.
• Provide event & meeting room setup and catering requests support.
• Manage stationery & pantry supplies.
• Daily mailbox check. Liaise courier service.
• Create Work Orders (Corrigo platform). Ensure all Work Orders are sent out, closed and verified within SLA time frame.
• Complete monthly site inspection & vendor meeting (one per month) as assigned in Corrigo.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. You will be reporting to the Regional FM and Your Responsibilities are:

• Provide high standards of front desk service, telephone and email communication.
• Responding to inquiries and resolving issues promptly
• Attend to employee inquiries and concerns regarding facility issues.
• Ensure all requests are timely met.
• Ensure the reception area, common spaces and meeting rooms are tidy and hazard free.
• Build relationships and be the JLL go-to person for stakeholders, associates, landlord and client.
• Ensure Client & stakeholders satisfaction through excellent facilities management as well as plan & support workplace engagement activities.
• Provide event & meeting room setup and catering requests support.
• Manage stationery & pantry supplies.
• Daily mailbox check. Liaise courier service.
• Create Work Orders (Corrigo platform). Ensure all Work Orders are sent out, closed and verified within SLA time frame.
• Complete monthly site inspection & vendor meeting (one per month) as assigned in Corrigo.
• Generate Monthly Operations Report.
• Manage Finance, PPM (52 weeks) and Operation trackers: ensure details are accurately updated and current.
• Ensure all EHS documents and vendors’ relevant documents are valid and facilitate the submission of vendors’ Permit to Work for client & landlord’s approvals.
• Ensure vendors are compliant with JLL & client procurement processes and regulations as well as agreed contract.
• Ensure all contracts are monitored for validity and followed up accordingly.
• Procurement of ad hoc services or items when required.
• Work closely with JLL regional finance team on monthly accruals and budget management.
• Maintain a safe and secure workplace according to stipulated HSSE guidelines. Attend monthly EHS catchup meetings.
• Ensure escalation procedures and incident reporting procedures are implemented and maintained.
• Support client audits with accurate JLL facilities related documentation.

Location: On-site –Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.