Quality Manager

Foz One Sdn Bhd; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in contract manufacturing based in Johor is looking for a Quality Manager to ensure product quality and compliance with ISO standards. The role involves overseeing quality processes, training staff, and maintaining customer satisfaction. Join a dynamic team that values innovation and collaboration.

Qualifications

• Bachelor’s degree in Engineering or a relevant field required.
• Strong knowledge of ISO 9001 & ISO 14001.
• Experience in quality assurance roles with capabilities to lead teams.

Responsibilities

• Ensure quality meets customer standards and compliance with ISO.
• Oversee quality control processes and manage customer interactions.
• Train the quality staff on standards and quality documentation processes.

Skills

Knowledge of ISO 9001

Ability to perform audit

Quality Tool knowledge

Education

Bachelor’s degree in Engineering

Job description

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FOZ One is a company dedicated to transforming ideas into life, empowering businesses worldwide. We offer state-of-the-art facilities at our vibrant HQ, featuring a rooftop commune, gym, and innovative spaces designed for collaboration and wellness. Join us to be part of FOZ One's branding transformation and immersive digital experiences, and thrive in a dynamic environment that values learning, growth, and cutting-edge innovation.

About the Role

The Quality Manager is responsible to oversees all aspects of quality assurance, to ensure quality department meet the KPI’s & to ensure products meet customer standards and regulatory requirements (ISO 9001, etc).

Job Description

Quality Planning and Strategy: Develop and implement quality control policies, procedures, and standards to meet customer requirements and industry standards (such as ISO 9001). This includes setting up quality goals and KPIs.

Process Control and Monitoring: Oversee in-process quality controls, to ensure consistent product quality during molding operations. Work closely with production to monitor and control key quality parameters, and establish procedures for when defects are identified.

Customer and Audit Compliance: Ensure compliance with all customer-specific requirements, handle external and internal audits, and oversee corrective and preventive actions (CAPA) following audit findings or customer complaints.

Root Cause Analysis and Problem Solving: Investigate quality issues or customer complaints through tools like 8D, 5 Whys, or Fishbone diagrams. Implement root cause solutions to prevent recurrence.

Training and Development: Train and support the quality team, production team and other staff on quality standards, inspection techniques, and defect identification to maintain quality at all production stages.

Customer Interaction and Support: Act as the primary contact for quality-related customer issues, coordinating responses and keeping customers informed on corrective actions and improvements.

Quality System Maintenance: Maintain and improve the quality management system (QMS), ensuring it meets industry standards and adapts to changes.

Product Quality Improvement: Coordinate with departments on quality improvements, oversee audits, and evaluate the effectiveness of corrective actions.

Risk & Resource Management: Review resources, manage risks, and ensure the integrity of the QMS during operational changes.

Continuous Improvement: Identify improvement opportunities, enhance procedures, and establish requirements for materials and products.

Team Leadership & Development: Train, evaluate, and support the quality team, providing clear KPIs and motivating staff for high-quality performance. Regularly monitor, review, and appraise team progress toward achieving quality goals.

Qualification & Requirements:

Bachelor’s degree in Engineering or relevant field.

Knowledge of ISO 9001 & ISO14001.

Ability to perform audit.

Ability to control, supervise, train and lead the quality team.

Ability to prepare, compile and file all quality documentation.

Knowledge in Quality Tool and problem solving.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Quality Manager? How many years' experience do you have in a quality assurance (QA) role? Have you worked in a role which requires a sound understanding of ISO 9001? How much notice are you required to give your current employer? Which of the following languages are you fluent in?

Manufacturing, Transport & Logistics 1,001-5,000 employees

FOZ One is a premier contract manufacturer of household appliances based in Senai, Johor, Malaysia. With our headquarters in Malaysia, and operations extending to the Philippines and China, we boast a skilled workforce of 4000 across the Asia.

Since our establishment in 2004, we have accumulated over two decades of experience, positioning ourselves as industry frontrunners. We offer a wide array of services, ranging from offering OEM production to advanced design and engineering solutions.

Join our team and become part of the dynamic global collaboration, where individual talents and viewpoints drive the creation of solutions that leave a lasting impact across industries and regions.

FOZ One is a premier contract manufacturer of household appliances based in Senai, Johor, Malaysia. With our headquarters in Malaysia, and operations extending to the Philippines and China, we boast a skilled workforce of 4000 across the Asia.

Since our establishment in 2004, we have accumulated over two decades of experience, positioning ourselves as industry frontrunners. We offer a wide array of services, ranging from offering OEM production to advanced design and engineering solutions.

Join our team and become part of the dynamic global collaboration, where individual talents and viewpoints drive the creation of solutions that leave a lasting impact across industries and regions.

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