Quality Manager

FOZ One; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in manufacturing is seeking a Quality Manager to ensure quality assurance and compliance with standards like ISO 9001. The role involves overseeing quality processes, training teams, and handling customer interactions. The ideal candidate will have at least 5 years of experience and a background in engineering, along with expertise in quality tools and problem-solving.

Qualifications

• At least 5 years working experience in relevant field.
• Preferably in the manufacturing industry.
• Experience in Plastic Injection required.

Responsibilities

• Develop and implement quality control policies and procedures.
• Oversee in-process quality controls during molding operations.
• Ensure compliance with customer specific requirements and conduct audits.

Skills

Knowledge of ISO 9001

Knowledge of ISO 14001

Problem solving

Quality Tool

Education

Bachelor of Engineering or equivalent

Job description

About the Role

A Quality Manager is responsible in overseeing all aspects of quality assurance, ensure quality department meet the KPI’s & ensure products meet customer standards and regulatory requirements (ISO 9001, etc).

Job Description

• Quality Planning and Strategy: Develop and implement quality control policies, procedures, and standards to meet customer requirements and industry standards (such as ISO 9001). This includes setting up quality goals and KPIs.
• Process Control and Monitoring: Oversee in-process quality controls, to ensure consistent product quality during molding operations. Work closely with production to monitor and control key quality parameters, and establish procedures for when defects are identified.
• Customer and Audit Compliance: Ensure compliance with all customer specific requirements, handle external and internal audits, and oversee corrective and preventive actions (CAPA) following audit findings or customer complaints.
• Root Cause Analysis and Problem Solving: Investigate quality issues or customer complaints through tools like 8D, 5 Whys, or Fishbone diagrams. Implement root cause solutions to prevent recurrence.
• Training and Development: Train and support the quality team, production team and other staff on quality standards, inspection techniques, and defect identification to maintain quality at all production stages.
• Customer Interaction and Support: Act as the primary contact for quality-related customer issues, coordinating responses and keeping customers informed on corrective actions and improvements.
• Quality System Maintenance: Maintain and improve the quality management system (QMS), ensuring it meets industry standards and adapts to changes.
• Product Quality Improvement: Coordinate with departments on quality improvements, oversee audits, and evaluate the effectiveness of corrective actions.
• Risk & Resource Management: Review resources, manage risks, and ensure the integrity of the QMS during operational changes.
• Continuous Improvement: Identify improvement opportunities, enhance procedures, and establish requirements for materials and products.
• Team Leadership & Development: Train, evaluate, and support the quality team, providing clear KPIs and motivating staff for high-quality performance. Regularly monitor, review, and appraise team progress toward achieving quality goals

Qualification & Requirements:

• Bachelor of Engineering or equivalent.
• At least 5 years working experience in relevant field, preferably in manufacturing industry.
• Knowledge of ISO 9001 & ISO14001.
• Must have experience in Plastic Injection.
• Ability to perform audit.
• Ability to control, supervise, train and lead the quality team.
• Ability to prepare, compile and file all quality documentation.
• Basic knowledge in Quality Tool and problem solving