Quality Engineer

Avery Dennison; Kulim; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading company is seeking a Quality Engineer to manage quality assurance operations, focusing on continuous improvement and compliance with quality standards. The role includes customer interaction regarding quality issues, overseeing quality inspections, and guiding QA Inspectors, ideal for candidates with a degree in relevant engineering fields and experience in electronics manufacturing.

Qualifications

• Over 3 years of experience in quality or similar roles in electronics manufacturing.
• Good knowledge of quality management tools.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Managing customer complaints and conducting root cause analysis.
• Establishing quality system procedures and standards.
• Leading ISO certification and audit activities.

Skills

Data-driven decision making

Proactive in continuous improvement

Leadership

Problem-solving

Communication

Education

Degree in Quality Assurance, Electrical/Electronic Engineering, Mechanical Engineering, or related field

Tools

SPC

Minitab

FMEA

Control Plans

Job description

Company Description

ABOUT AVERY DENNISON

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. We design and develop labeling and functional materials, RFID inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED AS A GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, SINGAPORE, THAILAND, AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

JOB DESCRIPTION

ABOUT YOUR ROLE

• The Quality Engineer is responsible for customer complaints, IPQC, OQA, and inspection activities within Operations. He/she will manage site customer incidents with appropriate containment actions, failure analysis, and corrective and preventive actions, ensuring compliance with Quality guidelines.

YOUR MAIN RESPONSIBILITIES WILL INCLUDE

• Establishing quality system procedures related to the QA department, setting quality standards, ensuring conformance to requirements, and updating relevant Product Quality Work Instructions.
• Initiating Continuous Quality Improvement plans, participating in Quality Control and Assurance Plans (QCP/QAP), Failure Modes and Effects Analysis (FMEA), and statistical techniques.
• Coordinating customer complaints and feedback through structured problem solving and root cause analysis.
• Liaising with customers on quality conformance issues, performing investigations, root cause analysis, and verifying corrective and preventive actions for in-house rejects and customer complaints.
• Using quality tools to analyze and determine the root cause of product defects and ensure corrective actions are taken to prevent recurrence.
• Leading ISO certification and audit activities, participating in customer assessments, process documentation, training, and audits. Responsible for product quality and system requirements.
• Performing other duties as assigned by immediate superiors.
• Certifying or recertifying QA Inspectors across operations.
• Performing compliance audits and ensuring procedures are effectively implemented.
• Defining roles, responsibilities, and training needs for subordinates.

QUALIFICATIONS

• Degree in Quality Assurance, Electrical/Electronic Engineering, Mechanical Engineering, or related field.
• Over 3 years of experience in quality or similar roles in electronics manufacturing.
• Proactive in continuous improvement of yield and quality metrics.
• Data-driven decision making and reporting skills.
• Experience in process risk management and validation activities.
• Providing supervision and technical guidance to QA Inspectors/Leaders.
• Good knowledge of quality management tools such as SPC, Minitab, FMEA, Control Plans.
• Ability to work independently, with a strong sense of urgency and analytical skills.
• Experience handling customer complaints professionally.
• Strong leadership, collaboration, communication, and problem-solving skills.
• Willingness and a positive attitude.
• Proficiency in English and Bahasa Malaysia, both spoken and written.

ADDITIONAL INFORMATION

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories.