Quality Control Specialist

Danone; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Danone Asia is seeking a Quality Control (QC) Specialist for its Kuala Lumpur office. This role ensures service delivery quality and compliance with established standards. Key responsibilities include inspections, data analysis, and staff training. Ideal candidates hold a relevant degree and possess three years of experience in quality management. Join a diverse team dedicated to continuous improvement and innovation.

Qualifications

• Minimum of 3 years experience in Service Management, Quality Control, or Internal Control.
• Lean Six Sigma certification is an advantage.
• Knowledge of Quality Management Systems and Quality Control Procedures.

Responsibilities

• Conduct inspections and testing for compliance with SLAs.
• Review reports and develop guidelines for data analysis.
• Analyze test results to improve future performance.

Skills

Data analysis

Statistical analysis

Continuous improvement

Training and education

Education

Bachelor's degree in Quality Management, Finance, Business, Mathematics, or related fields

Job description

Short Intro and About the Job

Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across China, North Asia & Oceania (CNAO), and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

As a newly established role, the Quality Control (QC) Specialist will be responsible for verifying the conformity of DBS Asia's service delivery with established Service Level Agreements (SLAs), ensuring sustained excellence in service quality, regulatory compliance, and continuous operational improvement.

MAIN RESPONSIBILITIES

• Conduct inspections and testing: regularly examine cases for defects, non-compliance, or deviations from SLA
• Review reports: develop guidelines and standard practices for data analysis and documentation
• Analyze test results: utilize statistical analysis to identify trends and improve future performance
• Maintain documentation and records: keep detailed records of inspections, tests, and corrective actions to ensure traceability and accountability
• Report findings: document and communicate performance results to management
• Recommend improvements: suggest measures to address quality issues and prevent recurrence
• Provide training and education: equip employees with skills and knowledge to uphold quality standards
• Foster continuous improvement: analyze data and feedback to identify areas for enhancement and refine the quality management system

About You

• Bachelor's degree in Quality Management, Finance, Business, Mathematics, or related fields
• Minimum of 3 years experience in Service Management, Quality Control, or Internal Control within Shared Services or large multinational corporations
• Experience with Data, BI, or reporting functions
• Lean Six Sigma certification is an advantage
• Proficiency in English is required; ability to communicate in Mandarin is a plus
• Knowledge of Quality Management Systems and Quality Control Procedures

About Us, What We Offer, and Next Steps

We believe in simplification and automation by eliminating unnecessary steps and focusing on essentials, minimizing manual interventions for easier management. Our pursuit of excellence is driven by continuous technological and data-driven improvements. We value diversity and are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Join our winning team and thrive with us! Click the 'Apply' button to create your profile in our recruitment system by uploading your CV. We look forward to reviewing your experience and scheduling interviews with selected candidates.