Quality Control Specialist

UNAVAILABLE; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading multinational service provider in Kuala Lumpur is seeking a Quality Control (QC) Specialist to ensure compliance with service quality standards. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience in quality management. This role involves inspections, training, and continuous improvement initiatives. Candidates proficient in English and familiar with quality control procedures are encouraged to apply.

Qualifications

• At least 3 years of experience in Service Management, Quality Control, or Internal Control.
• Lean Six Sigma certification is an advantage.
• Proficient in English; Mandarin is a plus.

Responsibilities

• Inspect cases for defects and non-compliance with SLAs.
• Develop guidelines for data analysis and documentation.
• Analyze test results to improve performance.
• Document findings and report to management.
• Recommend quality improvement measures.
• Provide training to employees on quality standards.
• Analyze feedback for continuous improvement.

Skills

Quality Management

Data Analysis

Cross-functional Training

Statistical Analysis

Education

Bachelor's degree in Quality Management, Finance, Business, or Mathematics

Job description

Short Intro and About the Job

Danone Asia & Service Delivery Centre, Kuala Lumpur, is a Finance Shared Service dedicated to delivering exceptional service experiences across CNAO, and India-South East Asia (ISEA). Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

As a newly established role, the Quality Control (QC) Specialist will be dedicating in verifying the conformity of DBS Asia's service delivery with established Service Level Agreements (SLAs), ensuring sustained excellence in service quality, regulatory compliance and continuous operational improvement.

Responsibilities

• Inspection & Testing: regular examination of cases for defects, non-compliance, or deviations from SLA
• Review of Reports: Develop guidelines and standard practices for data analysis and documentation
• Analyzing test results: Use statistical analysis to identify trends and improve future performance
• Documentation and Records: Keeping detailed records of inspections, tests, and corrective actions taken to maintain traceability and accountability.
• Report Findings: Document and report performance results to the Mgmt.
• Recommend Improvements: Recommend appropriate measures to address any identified quality issues and prevent their recurrence.
• Training and Education: Providing employees with the necessary skills and knowledge to maintain quality standards effectively.
• Continuous Improvement: Constantly analyzing data and feedback to identify areas for improvement and enhancing the overall quality management system.

About You

• Bachelor degree, majoring in Quality Management, Finance, Business, Mathematics
• At least 3 years Service Management, Quality Control, Internal Control experience in Shared Services or large enterprise/multi-national companies
• Project experience with Data, BI or reporting function
• Lean six sigma certificate is an added advantage
• Proficiency in English is required, ability to communicate in Mandarin is a plus
• Knowledgeable in Quality Management Systems and Quality Control Procedures

About Us, What’s Next

We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes.We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.Join the winning team, thrive with us!Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.